Customer Service Specialist (1 Year Contract)

Job Profile Summary

In this role you are required to deliver exceptional customer service through email. You will manage daily email communications, resolve feedback, and collaborate across departments to provide timely and effective solutions. You must be interested in participating in various email resolution techniques, including making outbound calls to internal or external customers, and be proactive in providing ideas to align email resolution with ongoing developments in digital and communication media.

Job Description

• Handle customer and distribution email correspondence with quality and timeliness.
• Meet SLA targets.
• Collaborate with business units to provide one-stop solutions.
• Support administrative tasks related to email communications.
• Work with the manager on email reduction initiatives and participate in process improvement efforts.

Who we are looking for

Competencies & Personal Traits

• Strong command of English (spoken and written) and attentiveness to detail
• Strong organizational and time management skills
• Analytical and self-motivated
• Resourceful and resilient
• Effective in problem solving
• Fast learner with the ability to adapt to evolving digital tools

Working Experience

• 1–2 years of experience in a similar role
• Knowledge in Lifeasia, CRM and communication tools is an advantage
• Knowledge in financial or insurance products is an advantage

Education

• Degree holder or Diploma holder in any discipline

Prudential is an equal opportunity employer. We provide equality of opportunity and benefits for all who apply and who perform work for our organization, irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers, taking into account the context of grade, job, and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.