Dynamic PC Support

Company Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA, we provide infrastructure and professional services to leading technology providers, outsourcers, businesses of all sizes, and consumers.

Job Description

The Dynamic PC Support role performs tasks related to the repair of a variety of client products. It involves basic and moderately complex troubleshooting for desktops and laptops. The position may support desk-side applications and infrastructure. It requires direct interaction with clients to address technical issues in a timely and accurate manner.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in guidelines and policies
• Complete all administrative tasks associated with each call as documented in policies and guidelines
• Complete real-time reporting of all calls as documented in policies and guidelines
• Follow established policies, guidelines, and documents relating to successful service delivery for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand and adhere to safety policies and guidelines in daily work
• Additional requirements may exist if an offer of employment is extended
• Other duties may be assigned to meet business needs

Qualifications

Education and Experience

• Typically requires technical school certification or equivalent and 0–2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications

• Maintain all required OEM certifications as directed by management
• Knowledge of relevant software and hardware
• Valid driver’s license and reliable transportation with valid registration and adequate insurance

Skills

• Ability to communicate technical issues clearly with clients
• Ability to drive to client locations
• Ability to drive long distances and undertake occasional overnight assignments in other geographies
• Ability to lift or move various computer equipment up to 50 lbs
• Own a basic repair toolkit

Additional Information

All your information will be kept confidential in accordance with EEO guidelines.