Retail Banker I Full Time Preferred Language Hindi (Richmond Hills)

Job Overview

Work Location: Richmond Hill, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other business needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you with more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to achieving business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services, and routine transactions to educate customers on bank products and services or refer them to the appropriate team member, ensuring a positive customer experience.
• Broad knowledge of the full product suite, services, and processes of the business area; low to moderate complexity/risk.
• Establishes and nurtures customer relationships by displaying product knowledge, listening to customer needs, and offering solutions or referrals.
• Makes product recommendations based on customer needs and highlights features and benefits to support customers through life events, save time and money, and exceed their needs.
• Utilizes customer relationship management tools to proactively assess customers and lead-focused outbound sales activities.
• Independently resolves customer issues and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed or complicated information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in customer outreach, servicing, and advisory activities to deliver the unexpectedly human promise.
• Engages in conversations about loan products and facilitates the application intake.
• Must maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience preferred
• Must be able to complete teller training upon hire to process customer transactions
• Demonstrated ability to engage customers in conversations while educating them on products and services (preferred)
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision-making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers a legendary experience by helping customers, building relationships, and providing service and advice.
• Supports the bank's Customer Service Strategy; delivers end-to-end advice: building trust with educational content, providing consultative support, and offering proactive insights and recommendations.
• Acts as a customer advocate, improving financial confidence and providing proactive tips and savings advice.
• Delivers a legendary customer experience through effective problem resolution or sound advice.
• Manages lobby flow, warmly welcomes customers, discovers initial needs, and guides them appropriately.
• Educates customers on self-service options and banking preferences.
• May act as a point of escalation for customer questions or concerns.
• May perform teller transactions (e.g., checks, deposits, transfers, withdrawals) while monitoring fraud mitigation and adhering to policies.
• Considers the impact of decisions on the well-being of TD, its customers, and stakeholders.
• Acts as a brand champion internally and externally.
• Educates clients on self-service channels and digital options.
• Brings your genuine self to each banking transaction, making it a personalized interaction.

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect customers.
• Participates in store daily operations to align with TD’s risk framework.
• Understands and applies operating policies and procedures.
• Supports timely and accurate completion of business processes.
• Escalates non-standard or high-risk transactions as necessary.
• Ensures documentation reflects client intentions and complies with rules and regulations.
• Ensures due diligence to support accuracy of transactions.
• Complies with Bank Code of Conduct.
• Contributes to operational excellence by understanding accountability for an operationally sound location.
• Executes with excellence by adhering to risk and control policies and procedures.

Employee/Team Accountabilities

• Participates fully as a team member, supporting a positive work environment with service, quality, innovation, and teamwork.
• Continuously enhances knowledge and participates in knowledge transfer within the team.
• Engages in personal performance management and development activities.
• Keeps others informed about project status and day-to-day activities.
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for the business area and the Bank, internally and externally.
• Uses coaching feedback to improve performance.
• Establishes relationships with partner bankers to facilitate referrals.
• Contributes to a positive work environment by aligning to TD’s model, brand, and culture.
• Collaborates with team members to contribute to the success of the team and organization.
• Seeks opportunities to improve delivery of work with high quality standards.
• Owns career development, seeks diverse feedback, and embraces change.
• Adheres to TD’s Shared Commitments and code of conduct expectations.
• Supports a diverse and inclusive culture that reflects TD’s diversity agenda.

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z and the SAFE Act.
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory results on a criminal background check and a credit report check, and statements/certification regarding findings, are required by federal law for this position.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding swiftly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods – Continuous
• Applying common sense to standardized problems – Continuous
• Reading, writing, and comprehension – Continuous
• Mathematical operations – Continuous

The above describes the general nature and level of work performed by people assigned to this job and is not an exhaustive list of responsibilities, duties, and skills required. These responsibilities and duties are considered essential for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD has more than 95,000 colleagues committed to client experience and delivering a simpler, faster banking experience. We are dedicated to leadership in client experience and to ensuring all colleagues are client-facing.

Our Total Rewards Package

Our Total Rewards package includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards) and other programs such as health and well-being benefits, savings and retirement plans, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and at home.

If you’re interested in a specific career path or building certain skills, you’ll have regular career development and performance conversations with your manager, plus access to an online learning platform and mentoring programs to unlock future opportunities.

We’re committed to your success and fostering a respectful workplace where diverse perspectives are valued, opportunities to grow are fair, and you can reach your full potential. At TD, we hire and develop the best.

Training & Onboarding

We provide training and onboarding to ensure you’ve got what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email USWAPTDO@td.com with your full name, best way to reach you, and the accommodation needed to assist with the process.