Banking Associate Full Time Preferred Language Spanish (Fordham Road)

Work Location

Bronx, New York, United States of America

Hours

40 hours per week

Pay Details

$25.75 - $31.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Banking Associate is a professional in banking who plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.

Depth & Scope

• Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts, and educating customers on all banking products and services.
• Delivers end-to-end advice: building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations.
• Utilizes TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to attract and retain the customer.
• Understands customer financial needs to identify opportunities to promote and educate on products/services or refer to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
• Accurately completes everyday banking transactions on the teller line or platform, uncovering customer financial needs and educating on products, services, and tools or referring to the appropriate expert.
• Services the customer on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit/credit card issues, Regulation E, and mobile/online banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities, including self-generated leads, partner/retail referrals, campaign leads, customer outreach, and appointment setting.

Education & Experience

• High school diploma or GED
• 1 year of experience working with customers in any capacity (volunteering, education, or military experience preferred)
• Demonstrated customer service skills preferred
• Ability to work evenings, weekends, and holidays as scheduled
• Teller experience preferred
• Required to complete Teller training and part 1 of platform training upon hire
• Strong organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills—concise, clear, and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Ability to work independently and within deadlines
• Sound judgment in decision-making and problem solving
• Proficient in Microsoft Office
• Notary license preferred

Customer Accountabilities

• Consistently provides legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers
• Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs, and offering solutions or partner referrals
• Manages wait times to meet with a Banker by scheduling, rescheduling, or canceling meetings
• Engages in lobby leadership and serves as the first point of contact for customer inquiries; orchestrates walk-in traffic and may resolve issues or arrange appointments with experts
• Understands and supports the Bank's customer service strategy
• Considers the impact of decisions on the well-being of TD, its customers, and stakeholders
• Drives referrals to Store colleagues and partners to support broader financial needs
• Ensures tasks are performed within established policy and procedures
• Completes all required job-specific, compliance-related training
• Understands, utilizes, and follows compliance/risk and control programs
• Ensures ongoing compliance with internal/external audit and regulatory requirements; provides prompt responses to audit, regulator, and compliance requests; maintains records of action plans
• Is knowledgeable of and complies with TD Code of Conduct

Shareholder Accountabilities

• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Accurately processes cash/deposit/withdrawal transactions and other account servicing requests
• Decisions & processes everyday transactions such as opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address
• Ensures compliance with all regulations, policies, and procedures; adheres to required controls and deadlines
• Applies customer authentication principles, compliance regulations, and due diligence to new account openings and transactions
• Accurately and efficiently performs transactions as accountable for cash drawers, including maintaining cash limits and securing drawers/stations/balances
• Follows policy and procedure for customer authentication
• Acts as Dual Control agent when required
• Follows open/close procedures

Employee/Team Accountabilities

• Contributes to a positive work environment by aligning to TD Model, Brand, and Culture
• Participates in personal performance and development activities
• Acts as a brand champion both internally and externally
• Collaborates with team members to contribute to the success of the team and organization
• Prizes teamwork and >actively seeks opportunities to improve delivery with high quality
• Owns career development; seeks feedback to continuously improve
• Embraces change
• Adheres to TD's Shared Commitments
• Models quality service at every customer interaction
• Supports an inclusive culture that reflects TD’s diversity agenda and creates a positive employee experience
• May train and mentor newer colleagues

Physical Requirements

Work involves the following physical requirements: Never 0%; Occasional 1-33%; Frequent 34-66%; Continuous 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Sedentary work – Frequent
• Multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Frequent
• Moving in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods – Continuous
• Applying common sense to standardized situations – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Performing arithmetic – Continuous

The above statements describe the general nature and level of work; they are not an exhaustive list of responsibilities. The listed duties are considered essential for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and simple for millions of households and businesses worldwide. More than 95,000 TD colleagues bring their skills and creativity to foster relationships, ensure disciplined execution, and provide a simpler, faster banking experience. TD is committed to client experience; all colleagues are client-facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. It includes base salary and variable compensation/awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, discounts, career development, and recognition. Learn more

Additional Information

We’re delighted that you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and at home.

If you’re interested in a specific career path or building certain skills, you’ll have regular career, development, and performance conversations with your manager, access to an online learning platform, and mentoring programs to unlock future opportunities.

TD offers diverse career paths to grow your expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will contact candidates of interest to schedule an interview. Outcomes are communicated to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.