Retail Banker I - White Plains (Bilingual Spanish Preferred)

Job Description

Work Location: White Plains, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you with more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description:

The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions/needs. This role supports the achievement of business objectives by identifying appropriate TD solutions that help customers meet their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services, and routine transactions to identify opportunities to educate customers on bank products and services and refer to the appropriate team member or internal partners, while ensuring a positive customer experience.
• Broad knowledge of the full product suite, services, and processes of the business area; typically low to moderate complexity/risk.
• Establishes and nurtures customer relationships by displaying product knowledge, actively listening to needs, and engaging in conversations to identify additional needs and offer solutions or partner referrals.
• Makes product recommendations based on customer needs, highlighting features and benefits to support customers through life events, save time and money, and exceed expectations.
• Utilizes customer relationship management tools to proactively participate in customer assessments, identifies solutions, and leads outbound sales activities.
• Independently resolves customer issues and errors, escalating when necessary.
• Builds working relationships with customers and explains detailed and/or complicated information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in customer outreach, servicing, and advisory activities to deliver on our unexpectedly human promise.
• Engages in conversations about loan products and facilitates the application intake.
• Must maintain an active registration status with the NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience (preferred)
• Must be able to complete teller training upon hire to handle customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred)
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: (1) building trust with educational content and tools, (2) providing consultative support, (3) proactive insights and recommendations
• Serves as a customer advocate, improving financial confidence, providing resolution, and offering proactive tips to save time and money
• Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the store
• Engages in lobby leadership by guiding customer flow, warmly welcoming, discovering needs, and guiding customers appropriately
• Understands customer preferences with banking and educates customers on self-service options that meet their needs
• May act as a point of escalation for customer questions or concerns
• May perform teller transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to policies
• Considers the impact of decisions on the well-being of TD, its customers, and stakeholders
• Acts as a brand champion internally and externally
• Recognizes transaction needs and educates clients on self-service channels, including digital options
• Brings your genuine self to each banking transaction, making it a personalized interaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect the customer
• Participates in store daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions/activities as necessary
• Ensures documentation is accurate and reflects client/business intentions in line with rules and regulations
• Performs due diligence to support accuracy of all customer transactions/activities
• Complies with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability in driving an operationally sound location
• Executes with excellence by adhering to risk and control policies

Employee/Team Accountabilities

• Participates fully as a team member; supports a positive environment promoting service, quality, innovation, and teamwork
• Continuously enhances knowledge in own area and participates in knowledge transfer within the team
• Engages in personal performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the business area and the Bank
• Uses coaching feedback to improve performance
• Establishes relationships with partner bankers for effective referrals
• Contributes to a positive work environment by aligning to TD Model, Brand, and Culture
• Collaborates with team members to contribute to team and organizational success
• Seeks opportunities to improve delivery with high-quality standards
• Owns career development; seeks diverse feedback to enhance skills
• Positively embraces change
• Adheres to TD's Shared Commitments and code of conduct expectations
• Engaged in advancing and sustaining an inclusive culture that reflects TD's diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the definition of Mortgage Loan Originator under the SAFE Act and related regulations.
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act and related regulations.
• Satisfactory results on a criminal background check and a credit report check, and statements/certifications regarding administrative, civil, and/or criminal findings, are required by federal law for this position.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to standard problems – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Mathematical calculations – Continuous

The above statements describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The listed responsibilities and duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD employs thousands of colleagues who contribute to deeper relationships, disciplined execution, and a simpler, faster banking experience. We are committed to being a leader in client experience and believe all colleagues, wherever they work, are client-facing.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. It includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive programs) and several other plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

Colleague Development: We support regular development conversations, training programs, and a competitive benefits plan to help colleagues thrive at work and home. If you’re interested in a specific career path or building certain skills, we offer regular career, development, and performance conversations with your manager, access to an online learning platform, and mentoring programs.

If you’re passionate about helping clients and building lasting relationships, TD offers diverse career paths to grow expertise and make a meaningful impact. We are committed to a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.

Training & Onboarding: We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process: We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.