Customer Service Executive

About JLL

JLL empowers you to shape a brighter way. Our people are shaping the future of real estate by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you’re applying relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• Deliver high-standard concierge services to tenants and visitors across the shopping mall and office building.
• Respond promptly and professionally to customer enquiries, requests, complaints, and feedback, ensuring timely and solution-oriented resolution.
• Support day-to-day property management operations, including coordination and execution of marketing and promotional activities.
• Monitor and assist front desk and reception operations to ensure seamless and efficient service delivery.
• Collaborate effectively with the account’s Event Team and Facilities Management team on operational tasks and event-related logistics.
• Ensure all activities align with company and client policies, including health, safety, and workplace regulatory requirements.
• Perform general administrative duties as assigned, including processing tenant applications, document filing, procurement, and maintenance of office supplies, equipment, and water services.
• Ad hoc duties and special projects as directed by management.

Qualifications & requirements

• Diploma holder with at least 1 year of customer service experience focusing on frontline customer interaction, hotel or shopping mall concierge experience, or equivalent relevant experience.
• Pleasant personality, outgoing and presentable.
• Excellent customer service attitude and communication skills.
• Strong spoken and written English and Chinese; competent in spoken Putonghua.

Location

On-site – Hong Kong, SAR, China

Application notes

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table.

Privacy & Equal Opportunity

Jones Lang LaSalle (JLL) is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities during the employment process. For accommodation requests, please email HRSCLeaves@jll.com. For more information about how JLL processes personal data, please view the Candidate Privacy Statement on our careers site.