Customer Services Executive

Overview

JLL empowers you to shape a brighter way. Our people are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

• Provide premium concierge and customer service to tenants and visitors, delivering a consistently welcoming, professional, and high-quality experience
• Handle enquiries, requests, and needs from customers
• Support promotional activities and property-related activities
• Contribute to the efficient day-to-day operations of property management services
• Handle customer complaints and feedback where appropriate
• Perform routine administrative duties, including filing documents, procuring office supplies, and coordinating the maintenance of office equipment and stationery
• Ad-hoc duties as assigned by supervisors

Requirements

• Diploma holder with at least 1 year’s customer service experience focusing on frontline customer interaction, hotel or shopping mall concierge experience, or equivalent relevant experience
• Pleasant personality, outgoing and presentable
• Excellent customer service attitude and communication skills
• Good in spoken and written English and Chinese; competent in spoken Putonghua
• Good PC skills, customer-centric mindset

Location

On-site – Hong Kong, SAR, China

Job Tags: Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Privacy Notice

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and/or overall selection process—you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.