Receptionist

Overview

JLL empowers you to shape a brighter way. Our people are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role

Receptionist

Reporting into Front of House Team Leader

Job Summary

General Duties

• Ensure all Front of House tasks such as visitor pre-registration, mailbox management, and event check-in desk are completed daily.
• Track all visitors, including vendors, visiting employees, and guests, using client-provided tools.
• Coordinate security access cards for employees and vendors.
• Coordinate printing and issue of visitor badges.
• Accurately book meeting rooms, ensuring that all catering and AV requirements are booked, and communicate amendments and cancellations to the appropriate personnel.
• Communicate any systems issues to the Booking System Support Team and/or Technology team as applicable.
• Assist with tracking employee onboarding/off-boarding processes.

Customer Experience

• Greet all visitors with a warm welcome, creating a memorable experience.
• Assist and direct visitors to the appropriate staff member, maintaining security protocols at all times.
• Have knowledge of office services, spaces, and amenities to share with guests, helping them feel welcomed and productive.
• Escort visitors to meeting rooms as required.
• Take initiative to proactively address guest needs and answer questions.
• Share knowledge of the office services, spaces, and amenities and help guests feel welcomed and productive.
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
• Maintain immaculate personal presentation and ensure the Front of House team preserves a professional image at all times.

Health, Safety, Security & Quality

• Demonstrate a permanent high level of security awareness, knowledge of emergency evacuation procedures, and procedures for visits from local authorities.
• Comply with visitor management processes, ensuring compliance with company security policies.
• Understand and actively support JLL’s HSE and Quality Management programs.
• Ensure completion of Visitor Health & Safety Inductions as required.

Essential Duties & Responsibilities

• Flexibility to cover as required and to work across all departments.
• Efficiently support Client Managers, PA Community, and other end users.
• Promote a high level of satisfaction among customers by promptly responding to their service requirements.

Additional Duties and Responsibilities

• Work closely with FOH/Events Coordinators to ensure seamless cooperation within the departments.
• Maintain good relationships across the contract with other departments such as catering, cleaning, security, and facilities.
• Constantly improve relationships with the client.
• Assist managers and FOH/Events Coordinators on site with any reasonable request.

Key Skills

• Five-star customer service skills, creating experiences that go beyond the expected.
• Proficient computer skills in Microsoft Office programs such as Excel and Word.
• Excellent communication skills, a proactive approach to work, and high attention to detail.
• Excellent organizational and time-management skills.
• Experience in complaint handling.
• Ability to multitask and maintain impeccable attention to detail.
• Ability to remain calm under pressure, use initiative, and manage changing priorities as they arise.

Experience

• Previous experience in a Luxury Hotel Customer Service / Room Reservations / Reception concierge environment (strongly preferred).
• Experience with Room Booking systems such as NFS, Condeco, EMS, FM Facts, Delphi, DataCraft is desirable.

Location

On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and/or overall selection process—you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.