Banking Associate - Londonderry

Job Description

Work Location: Londonderry, New Hampshire, United States of America

Hours: 40

Pay Details: $22.00 - $27.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description

The Banking Associate is a professional in banking who plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.

Depth & Scope

• Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services.
• Delivers end-to-end advice customers expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations.
• Utilizes TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to ultimately attract and retain the customer.
• Understands customer financial needs to identify opportunities to promote and educate on products/services or refer to the appropriate team member or internal bank partner, while ensuring a positive customer experience.
• Accurately completes everyday banking transactions on the teller line or platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert.
• Serves the customer on both the teller line and platform as needed, with the ability to service opening/closing personal deposit accounts, everyday bank transactions, debit/credit card issues, Regulation E, and mobile/online banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities, including self-generated leads, partner/referrals, outbound outreach, appointment setting, and lead prioritization.

Education & Experience

• High school diploma or GED
• 1 year of experience working with customers in any capacity (volunteering, education, military experience preferred)
• Demonstrated customer service skills preferred
• Ability to work during operating hours including evenings, weekends, and holidays as scheduled
• Teller experience preferred
• Required to complete Teller training and part 1 of platform training upon hire
• Strong organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Customer Accountabilities

• Consistently provides legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers
• Establishes and nurtures customer relationships by displaying product knowledge and actively listening to customer needs
• Manages wait times to meet with a Banker by scheduling, rescheduling, or canceling client meetings
• Engages in lobby leadership and serves as the first point of contact for customer inquiries, orchestrating walk-in traffic and facilitating appointments with experts
• Understands and supports the bank's customer service strategy
• Considers the impact of decisions on the well-being of TD, its customers, and stakeholders
• Drives referrals to store colleagues and partners to support broader financial needs
• Ensures tasks are performed within established policy and procedures
• Completes required job-specific, compliance-related training
• Understands, utilizes, and follows compliance/risk and control programs
• Ensures ongoing compliance with internal/external audit and regulatory requirements; provides prompt responses to audit, regulator, and compliance requests; maintains action plan records
• Is knowledgeable of and complies with TD Code of Conduct

Shareholder Accountabilities

• Ensures compliance when completing operational activities according to company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act)
• Accurately processes cash/deposit/withdrawal transactions and other account servicing requests
• Processes everyday transactions such as opening/closing accounts, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address
• Ensures compliance with all regulations, policies, and procedures with required controls and documentation
• Applies customer authentication principles, compliance regulations, and due diligence to new account openings and transactions
• Accurately performs transactions as accountable for cash drawers, maintaining cash limits and securing drawers/stations/balances
• Follows policy and procedure for customer authentication
• Acts as Dual Control agent when required
• Follows all required open/close procedures

Employee/Team Accountabilities

• Contributes to a positive work environment by aligning to TD's model, brand, and culture
• Active participant in personal performance and development activities
• Acts as a brand champion internally and externally
• Collaborates with team members to contribute to the success of the team and organization
• Partners as a team player
• Seeks opportunities to improve delivery of work with high quality standards
• Owns career development and seeks diverse feedback to enhance skills
• Positively embraces change
• Adheres to TD's Shared Commitments
• Models quality service at every customer interaction
• Supports an inclusive culture reflecting TD's diversity agenda and employee experience
• May train and mentor newer colleagues

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Frequent
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Frequent
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements describe the general nature and level of work and are not an exhaustive list of all responsibilities, duties, and skills required. The listed responsibilities are considered essential for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses worldwide. TD has more than 95,000 colleagues who foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. We are committed to being a leader in client experience, and all colleagues are client-facing. We are reimagining banking for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development: If you’re interested in a specific career path or building certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process.