Retail Banker I Full Time Preferred Language Hindi (Richmond Hills)

Job Description

Work Location: Richmond Hill, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Personal & Commercial Banking

Role Overview

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
• Broad knowledge of the full product suite, services and processes of the business area; low to moderate complexity/risk
• Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs and offering solutions or partner referrals
• Makes product recommendations based on Customer needs and highlights features and benefits that support Customers through life events, save time and money, and exceed their needs
• Utilizes Customer relationship management tools to proactively identify Customer solutions and lead-focused outbound sales activities
• Independently resolves customer issues, errors and problems, escalating when necessary
• Builds working relationships with customers and explains detailed and/or complicated information
• Requires full proficiency gained through job-related training to perform a range of activities
• Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
• Engages in conversations with customers about loan products and facilitates the application intake
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred)
• Teller experience (preferred)
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred)
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice (educational content and tools, consultative support, proactive insights and recommendations)
• Serves as a Customer advocate in improving financial confidence, providing resolutions, proactive tips and insights on saving time and money
• Consistently executes behaviors to deliver a Legendary Customer experience in the Store through effective problem resolution or sound advice
• Orchestrates lobby leadership by guiding customer flow, welcoming, discovering needs and guiding appropriately
• Understands customer preferences with banking and educates on self-service options that meet their needs
• May act as a point of escalation for Customer questions or concerns
• May perform a variety of teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policies
• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
• Acts as a brand champion both internally and externally
• Educates clients on self-service channels including digital options
• Brings your genuine self and turns each banking transaction into a personalized interaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act and Patriot Act) to minimize risk and protect the customer
• Participates in stores' daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions/activities as necessary
• Ensures documentation is accurate and reflects client/business intentions and complies with relevant rules/regulations
• Performs due diligence to support the accuracy of all customer transactions/activities
• Knowledgeable of and complies with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability in driving an operationally sound location
• Executes with excellence by adhering to risk and control policies/procedures

Employee/Team Accountabilities

• Participates fully as a team member, supports a positive work environment focused on service, quality, innovation and teamwork
• Continuously enhances knowledge in own area and participates in knowledge transfer within the team
• Participates in personal performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the area and the Bank, internally and externally
• Utilizes feedback to demonstrate stronger performance
• Establishes relationships with partner bankers for effective referrals
• Contributes to a positive work environment by aligning to TD Model, Brand and Culture
• Collaborates with team members to contribute to the success of the team and organization
• Seeks opportunities to improve delivery of work with high quality standards
• Actively takes ownership of career and aspirations; seeks diverse feedback to develop
• Positively embraces change
• Adheres to TD's Shared Commitments and code of conduct expectations
• Engaged in advancing an inclusive culture that reflects TD's diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and Mortgage Loan Originator under the SAFE Act.
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory results on a criminal background check and a credit report check, and statements/certification regarding findings, are required by federal law for this position.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Continuous

Sitting – Frequent

Standing – Frequent

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Occasional

Squatting – Occasional

Bending – Occasional

Kneeling – Occasional

Crawling – Occasional

Climbing – Occasional

Reaching overhead – Occasional

Reaching forward – Occasional

Pushing – Occasional

Pulling – Occasional

Twisting – Occasional

Concentrating for long periods of time – Continuous

Applying common sense to problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements describe the general nature and level of work and are not exhaustive. The listed duties are essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses worldwide. More than 95,000 TD colleagues bring skills and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to being a leader in client experience; all colleagues are client-facing. We are reimagining what banking can be for clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve financial, physical and mental well-being goals. Total Rewards includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards) and programs such as health and well-being benefits, savings and retirement plans, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

If you’re interested in a specific career path or building certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, plus access to an online learning platform and mentoring programs to unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.