Processing Services Technician

Overview

Join us as Processing Services Technician.

Talbot is an international insurer and reinsurer operating within the Lloyd’s market through Syndicates 1183 and 2019. We have been part of AIG since 2018, with the ambition of being AIG’s Centre of Excellence at Lloyd’s. Headquartered in London, Talbot has offices in New York and Singapore, with over 300 people working across these locations.

Syndicate 1183 underwrites multiple classes of business including Political Violence/Terrorism, Marine, Energy (off-shore and on-shore), Marine and Energy Liability, Hull, Cargo and Specie, Political Risk, Property, Accident and Health, Financial Lines, Cyber, Alternative Risks, Non-Physical Cyber and Treaty Reinsurance.

How you will create an impact

The role requires a good knowledge of the Lloyd’s market and a solid understanding of the Insurance and Reinsurance industry. An understanding of all classes written by the Overseas offices is needed to ensure right-first-time processing within SLAs.

Responsibilities

• Timely processing of claims information, ensuring the team maintains Service Level Agreements
• Identify and assist with operational improvements
• Monitor claims processing mailbox and process all post received into the mailbox within Processing Services SLA
• Maintain electronic claims files within Processing Services records per agreed procedures
• Update internal workflow system CycloPS Claims with accurate claim information
• Complete accurate and timely data entry into Enterprise Risk (Brokasure system)
• Transmit claim transactions into CLASS and ECF for Talbot claims adjuster review
• Review and resolve queries raised by Talbot Claims or Xchanging Claims technicians within CLASS
• Produce accurate documentation for presentation to Talbot Finance to ensure timely payment of claims and fees
• Provide excellent customer service by responding promptly to all queries from brokers and internal stakeholders within the claims mailbox
• Support ad-hoc premium tasks if required, ensuring the processing team maintains Service Level Agreements
• Support audit requests through prompt response to data requests

What you’ll need to succeed

• Brokasure Enterprise (Enterprise Risk and Enterprise Accounts) – preferred
• Xchanging systems including Insurance Portal and Insurance Market Repository – preferred
• Microsoft Word and Excel
• Excellent communication skills with all levels of staff
• Knowledge of the Lloyd’s Market and the classes of business written at Talbot

Ready to take your career to the next level? We would love to hear from you.

#LI- AIG

Our values and culture

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Benefits

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. We created our Total Rewards Program—a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security—as well as your professional development to bring peace of mind to you and your family.

Reimagining insurance

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property-casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them manage risk, respond to times of uncertainty, and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Inclusion and equal opportunity

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