Multinational Producing Office Administrator

Role

Multinational Producing Office Administrator

About the Opportunity

Join us as a Multinational Producing Office Administrator to grow your career at the forefront of multinational insurance. AIG’s Multinational business provides multinational insurance solutions for global customers, empowering them to navigate cross-border risks with confidence and consistency. Work alongside a dynamic, multi-disciplinary team to deliver customized, compliant, and seamless solutions that support clients’ risk management objectives.

Role Summary

This is primarily an internal-facing role providing administrative support on an assigned portfolio of Tier 1–3 programs in support of Multinational Client Executives, Multinational Client Coordinators, and Product Underwriters. It also provides end-to-end servicing of Tier 4 standard programs in support of Product Underwriters. The role utilizes AIG systems to compile and release network instructions to achieve timely, complete, and accurate implementation of multinational programs.

What you’ll do

• Provide administrative support to Multinational Client Executives, Multinational Client Coordinators, and Underwriters to implement global programs. Tasks include:
  • Tax calculations
  • Service fee calculations
  • Invoice preparation and issuance
  • Master policy booking, preparation, and issuance
  • Process new business, renewals, endorsements, and cancellations in AIG systems
  • Tracking updates and document uploads within AIG systems and electronic files
• Provide end-to-end servicing of non-strategic, standard programs
• Develop strong internal stakeholder relationships
• Review handoffs from Multinational Client Coordinators or Underwriters for completeness and accuracy and resolve discrepancies
• Input details into the AIG Multinational workflow tool to release instructions to the AIG and partner network; ensure instructions are complete and accurate prior to releasing
• Monitor and resolve questions or rejects from the AIG or partner network
• Monitor policy issuance and premium tracking to ensure accuracy and adherence to service level timelines
• Escalate servicing, premium payment, or technical issues as required

What you’ll need

• 1+ year of insurance experience or equivalent foundational knowledge; experience in a servicing environment (broker or company) preferred
• Knowledge of multiple lines of commercial insurance preferred
• Strong administration skills and attention to detail
• Computer literacy: IT packages, MS Outlook, Excel, Word
• Strong written and verbal communication and interpersonal skills
• Good time management skills with the ability to organize and prioritize work to meet service levels and deadlines
• Team player

Salary & Benefits

For positions based in New York, the base salary range is $51,000–$72,000 and the position is eligible for a bonus under the applicable incentive plan. If your compensation expectations are above the posted range, we encourage you to apply—your unique background matters to us. We offer a range of competitive benefits; a summary can be viewed here: US Benefits Overview.

Work Environment & Culture

AIG values in-person collaboration as a vital part of our culture. Team members are primarily in the office to foster effective collaboration and a supportive, connected environment for our team and clients.

Our Commitment to Inclusion

We are committed to creating a culture that respects and celebrates diverse talents, backgrounds, cultures, opinions, and goals. We foster inclusion and belonging through learning, cultural awareness activities, and Employee Resource Groups (ERGs) with global chapters. The talent of our people is one of AIG’s greatest assets, and our drive for positive change has been recognized by numerous awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

AIG is committed to providing reasonable accommodations for job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please email candidatecare@aig.com.

Additional Information

Functional Area: Underwriting

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