Claims Representative I, Auto

Company: CGIC
Department: Claims Response Centre
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required; French is an asset
Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy. We prioritize our people to ensure a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with people who care passionately about our clients and communities.

As the Claims Representative I, Auto, you will investigate, negotiate, and settle service claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and by implementing innovative, client-centric solutions.

How you will create impact

• Provide exceptional client service to customers as an industry leader in client engagement.
• Review policy wordings, apply coverages, negotiate, and settle service claims.
• Investigate and evaluate relevant information to quantify losses and identify opportunities for salvage and subrogation recoveries.
• Proactively communicate with clients and stakeholders to ensure efficient, timely, and quality resolution of claims.

How you will succeed

• Commit to continuous improvement to grow the business of the future and exceed client expectations.
• Use critical thinking to identify problems and take accountability for finding proactive solutions.
• Apply strong written and verbal communication skills to clearly convey messages.
• Collaborate with team members to share knowledge and support peers.

To join our team

• Be driven to create an exceptional customer experience.
• Thrive in a fast-paced and changing working environment.
• Be comfortable with technology and have excellent computer skills.
• Have experience in insurance or a related client service-focused field.
• Have a desire to grow your education by working towards the Chartered Insurance Professional (CIP) designation and Provincial Adjuster Licenses.
• Post-secondary education in insurance, risk management, or a related discipline is an asset.

What you need to know

• Extended work hours, including evenings and weekends, will be required during peak periods and major events.
• You may provide support to clients who are experiencing a personal or financial loss; a high degree of confidentiality and discretion is required.
• Subject to a background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to a competitive salary and incentive programs, eligible employees benefit from a comprehensive total rewards package, including group retirement savings plans, pension, and benefits (e.g., health and wellness, dental, disability, and life coverage), mental health support, and an employee assistance program.

Salary information

Expected salary range: $50,280 to $83,800

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria, including local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualification, experience, and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.