Retail Banker I Full Time Preferred Language Spanish (Jamaica)

Job Title

Retail Banker I

Work Location: Jamaica, New York, United States of America

Hours: 40 per week

Pay Details: $24.25 – $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description:

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope:

• Proficient in products, services and routine transactions to identify opportunities to educate on bank products and services to Customers and/or refer them to appropriate team members or internal Bank partners, while ensuring a positive Customer experience.
• Requires broad knowledge and understanding of the full product suite, services and processes of the business area, and could be characterized by low to moderate complexity/risk.
• Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs, and engaging in additional conversation to identify additional needs and offer a solution or partner referral.
• Makes product recommendations based on Customer needs and highlights product features and benefits that support Customers through challenging times and life events, save time and money, and exceed their needs.
• Utilizes Customer relationship management tools to proactively play a key role in customer assessments, identifies Customer solutions, and leads outbound sales activities.
• Independently resolves customer issues, errors and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed and/or complicated information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
• Engages in conversations with customers about loan products and facilitates the application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience:

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience preferred
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred)
• Demonstrated organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities:

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice.
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: (1) building trust with educational content and tools, (2) providing consultative support, and (3) advocating with proactive insights and recommendations.
• Acts as a Customer advocate in improving financial confidence, providing resolution, proactive tips and insights on saving time and money.
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through effective problem resolution or sound advice.
• Engages in lobby leadership by guiding customer flow, warmly welcoming, discovering initial needs and guiding customers appropriately.
• Understands customer preferences with banking and educates customers on self-service options that meet their needs.
• May act as a point of escalation for Customer questions or concerns.
• May perform a variety of teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to operational policies and procedures.
• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders.
• Acts as a brand champion internally and externally.
• Recognizes transaction needs and educates clients on self-service channels including digital options.
• Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time.

Shareholder Accountabilities:

• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Participates in the Store's daily operations to ensure alignment with TD's risk framework.
• Understands and applies operating policies and procedures.
• Supports the timely and accurate completion of business processes and procedures.
• Escalates non-standard or high-risk transactions/activities as necessary.
• Ensures documentation prepared reflects client/business intentions and complies with relevant rules/regulations.
• Ensures necessary due diligence to support the accuracy of all customer transactions/activities.
• Knowledgeable of and complies with Bank Code of Conduct.
• Contributes to business objectives for Operational Excellence by understanding accountability in driving an operationally sound location.
• Executes with excellence by adhering to all risk and control policies/procedures.

Employee/Team Accountabilities:

• Participates fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation and teamwork, and ensures timely communication of issues.
• Supports the team by continuously enhancing knowledge/expertise and participates in knowledge transfer within the team and business unit.
• Participates in personal performance management and development activities.
• Keeps others informed about the status/progress of projects and day-to-day activities.
• Contributes to a fair, positive and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for the business area/function and the Bank, internally and externally.
• Utilizes feedback through coaching sessions to demonstrate stronger performance.
• Establishes relationships with partner bankers to make effective referrals.
• Contributes to a positive work environment by aligning to TD Model, Brand and Culture.
• Collaborates with team members to contribute to the success of the team and organization.
• Actively seeks opportunities to improve delivery of work with high attention to quality standards.
• Actively takes ownership of own career and aspirations; seeks diverse feedback to develop and enhance skills.
• Positively embraces change.
• Adheres to TD's Shared Commitments and code of conduct expectations.
• Engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda and creates an extraordinary employee experience.

OCC Language:

• This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act.
• Satisfactory results on a criminal background check and a credit report check, and statements/certification regarding administrative, civil, and/or criminal findings, are required by federal law for this position.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The listed responsibilities are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses worldwide. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to being a leader in client experience; all colleagues, no matter where they work, are client facing.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and at home. If you’re interested in a specific career path or building certain skills, we’ll help you succeed with regular career development and performance conversations, access to online learning, and mentoring programs.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths to grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.

Training & Onboarding:

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process:

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation:

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.