Customer Service Officer

Requirements

• Degree/Diploma in a related field preferably (Banking, Business, Finance and related fields)
• Less than 3 years of experience in a customer service related field preferably
• Excellent interpersonal communication skills and customer service skills
• Meticulous, logical and attentive to details with ability to effectively manage multiple tasks
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics. Self-motivated and driven to attain personal and branch’s goals

Responsibilities

• Perform frontline duties during daily work (Adhere to regulatory requirements and bank processes at all times)
• Handle Over the Counter (OTC) Transactions such as cash deposits/withdrawals, time deposit placements and servicing of account onboarding requests
• Address any shortfall in branch atmospheric feedback and report to relevant unit for follow-up action
• Meet customer service SLA guidelines to achieve positive customer experience in branches
• Upkeep & management of controlled items in care
• Upkeep and maintain good customer services for clients in branch

Please note only shortlisted candidates will be notified.