Intern - FX Client Services (Fall 2026, Jul to Dec)

Overview

The ASKFX Support Intern will assist the SGX FX support desk in managing client onboarding, troubleshooting, and operational support across SGX FX platforms including GUI, FIX API, and Excel plugins. This role offers hands-on exposure to institutional FX workflows, client-facing support, and backend configuration tasks.

Company Context

SGX Internship Programme and BidFX are part of SGX Group. BidFX is a UK-based FinTech and a leading provider of electronic foreign exchange (FX) trading solutions for the global financial marketplace. BidFX operates a market-leading cloud-based trading platform and serves clients worldwide with offices in London, Edinburgh, New York, Singapore, and Sydney.

Responsibilities

• Respond to client queries via ASKFX channels (email, phone, Teams) and escalate issues as needed.
• Assist in onboarding clients to SGX FX platforms including BidExcel, GUI, and FIX API.
• Generate and distribute credentials, serial keys, and installation guides for client access.
• Maintain and update support documentation including SOPs, escalation matrices, and configuration guides.
• Track support tickets and follow up on resolution timelines.
• Participate in internal meetings to review client feedback and support performance.
• Support backend configuration tasks such as currency additions, venue mappings, and firewall requests.

Learning Objectives

• Understanding financial market workflows.
• Developing communication skills between liquidity providers and buy-side clients.
• Gaining financial product knowledge and troubleshooting skills.

Job Description

• Respond to client queries via ASKFX channels (email, phone, Teams) and escalate issues as needed.
• Assist in onboarding clients to SGX FX platforms including BidExcel, GUI, and FIX API.
• Generate and distribute credentials, serial keys, and installation guides for client access.
• Maintain and update support documentation including SOPs, escalation matrices, and configuration guides.
• Track support tickets and follow up on resolution timelines.
• Participate in internal meetings to review client feedback and support performance.
• Support backend configuration tasks such as currency additions, venue mappings, and firewall requests.

Knowledge and Skills Requirements

• Undergraduate in Business, Finance, Computer Science, or related field.
• Strong interest in FX markets and client support operations.
• Excellent communication and documentation skills.
• Familiarity with Excel, ticketing systems; coding and basic networking concepts are a plus.
• Proactive, detail-oriented, and able to work independently in a fast-paced environment.