Retail Banker I - Bay Shore

Job Description

The Retail Banker I is a customer liaison that is integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to the achievement of business objectives that enable growth by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

Responsibilities

• Proficient in products, services, and routine transactions to educate customers on TD Bank products and services and refer them to the appropriate team member or internal bank partners, while ensuring a positive customer experience.
• Demonstrates broad knowledge of the full product suite, services, and processes with low to moderate complexity/risk.
• Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs, and offering solutions or partner referrals.
• Makes product recommendations based on customer needs and highlights features and benefits that support customers through life events, save time and money, and exceed expectations.
• Utilizes customer relationship management tools to proactively assess customers, identify solutions, and engage in lead-focused outbound sales activities.
• Independently resolves customer issues and escalates when necessary.
• Builds working relationships with customers and explains detailed or complex information.
• Requires full proficiency gained through job-related training to perform a range of activities.
• Participates in customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise.
• Engages in conversations about loan products and facilitates the application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• HS Diploma or GED.
• 1+ years of experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience (preferred).
• Must be able to complete teller training upon hire to take customer transactions.
• Demonstrated ability to engage customers in conversations while educating them on products and services (preferred).
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Ability to schedule and prioritize work.
• Ability to work independently and within deadlines.
• Sound judgment in decision making and effective problem solving.
• Proficient in Microsoft Office.
• Notary License (Preferred).

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice.
• Understands and supports the bank's Customer Service Strategy; delivers end-to-end advice with trust-building educational content, consultative support, and proactive insights and recommendations.
• Acts as a customer advocate by improving financial confidence, providing resolutions, and offering proactive tips to save time and money.
• Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the store through effective problem resolution or sound advice.
• Engages in lobby leadership by guiding customer flow, warmly welcoming customers, discovering needs, and directing them appropriately.
• Understands customer preferences with banking and educates on self-service options that meet needs.
• May act as a point of escalation for customer questions or concerns.
• May perform teller transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to policies.
• Considers the impact of decisions on the well-being of TD, its customers, and stakeholders.
• Acts as a brand champion both internally and externally.
• Educates clients on self-service channels, including digital options.
• Brings your genuine self to every banking transaction, creating a personalized interaction with each customer.

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect customers.
• Participates in stores’ daily operations to align with TD’s risk framework.
• Understands and applies operating policies and procedures.
• Supports timely and accurate completion of business processes and procedures.
• Escalates non-standard or high-risk transactions as necessary.
• Ensures documentation reflects client/business intentions and complies with rules and regulations.
• Performs due diligence to support the accuracy of all customer transactions and activities.
• Knowledgeable of and complies with the Bank Code of Conduct.
• Contributes to Operational Excellence by understanding accountability in maintaining an operationally sound location.
• Adheres to risk and control policies/procedures.

Employee/Team Accountabilities

• Participates as a member of the team, supporting a positive work environment that promotes service, quality, innovation, and teamwork.
• Continuously enhances knowledge and participates in knowledge transfer within the team and business unit.
• Participates in personal performance management and development activities.
• Keeps others informed about project status and day-to-day activities.
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for the business area and the bank, internally and externally.
• Utilizes feedback from coaching to improve performance.
• Establishes relationships with partner bankers to facilitate referrals.
• Contributes to a positive work environment by aligning with TD’s model, brand, and culture.
• Collaborates with team members to contribute to the success of the team and organization.
• Proactively seeks opportunities to improve delivery of work with high quality standards.
• Owns career development, seeking feedback to enhance skills and progression.
• Adapts to change and adheres to TD’s Shared Commitments and code of conduct.
• Engages in advancing and sustaining a diverse, inclusive culture that aligns with TD’s diversity agenda.

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator under the SAFE Act.
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act.
• Requires satisfactory results on a criminal background check and a credit report check, and disclosures regarding any findings by government authorities as required by federal law.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods – Continuous
• Applying common sense to standardized problems – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Performing basic arithmetic – Continuous

The above statements describe the general nature and level of work performed by people in this role and are not an exhaustive list of responsibilities, duties, and skills required. The listed responsibilities are considered essential for ADA purposes.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD is committed to being a leader in client experience and believes that all colleagues, wherever they work, are client-facing. We are reimagining what banking can be for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their well-being goals. Total Rewards includes base salary and variable compensation/ incentive awards (e.g., eligibility for cash and/or equity incentive awards) and other plans such as health benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more.

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive at work and home.

If you’re interested in a specific career path or building particular skills, we provide regular career development and performance conversations with your manager, access to online learning, and mentoring programs to unlock future opportunities.

If you’re passionate about helping clients and building lasting relationships, TD offers diverse career paths to grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, fair opportunities exist to grow, and you can reach your full potential.

Training & Onboarding

We provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.