Retail Banker I - Jefferson Valley

Job Summary

Work Location: Jefferson Valley, New York, United States of America

Hours: 40

Pay Details: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
• Broad knowledge of the full product suite, services and processes of the business area; low to moderate complexity/risk
• Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs, and offering solutions or partner referrals
• Makes product recommendations based on Customer needs, highlighting features and benefits to support Customers through life events, save time and money, and exceed needs
• Utilizes Customer relationship management tools to proactively support assessments, identifies Customer solutions, and leads outbound sales activities
• Independently resolves customer issues, errors and problems, escalating when necessary
• Builds working relationships with customers and explains detailed and/or complicated information
• Requires full proficiency gained through job-related training to perform a range of activities
• Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
• Engages in conversations with customers about loan products and facilitates the application intake
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, military experience preferred
• Teller experience preferred
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services preferred
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations
• Serves as a Customer advocate in improving financial confidence, providing resolution and proactive tips
• Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human
• Orchestrates customer flow in the lobby, warmly welcomes, discovers initial needs and guides customers appropriately
• Educates Customers on self-service options that meet their needs
• May act as a point of escalation for Customer questions or concerns
• May perform teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policies
• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
• Acts as a brand champion internally and externally
• Recognizes transaction needs and educates clients on self-service channels
• Brings your genuine self and personalizes each banking transaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act
• Participates in daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions/activities as necessary
• Ensures documentation is accurate and reflects client/business intentions
• Performs due diligence to support accuracy of all customer transactions
• Complies with Bank Code of Conduct
• Contributes to Operational Excellence through understanding accountability and maintaining operational integrity
• Adheres to risk and control policies/procedures

Employee/Team Accountabilities

• Participates fully as a team member, supports a positive work environment, and communicates issues promptly
• Continuously enhances knowledge and participates in knowledge transfer within the team
• Participates in personal performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive, and equitable environment supporting a diverse workforce
• Acts as a brand ambassador for the business area and the Bank
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers to enable referrals
• Contributes to a positive work environment by aligning to TD’s model, brand and culture
• Collaborates with team members for overall success
• Seeks opportunities to improve delivery of work with high quality standards
• Takes ownership of career development and seeks diverse feedback
• Raises and embraces change
• Adheres to TD’s Shared Commitments and code of conduct
• Supports an inclusive culture reflecting TD’s diversity agenda

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z (Truth in Lending Act) and Mortgage Loan Originator under the SAFE Act
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act
• Requires satisfactory results on criminal background check and credit report, and certifications regarding any findings

Physical Requirements

Activities and frequency: Never, Occasional, Frequent, Continuous as applicable (e.g., Domestic Travel – Occasional; Sedentary work – Continuous; Sitting – Frequent; Standing – Frequent; etc.).

The above statements are intended to describe the general nature and level of work performed. They are not exhaustive; essential functions are listed for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and simple for millions of households and businesses. TD is committed to leadership in client experience and believes all colleagues are client facing. We are reimagining banking for clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects investments to help colleagues achieve financial, physical and mental well-being goals. It includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more

Additional Information

We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and at home.

If you’re interested in a specific career path or building certain skills, you’ll have regular career, development and performance conversations with your manager, and access to an online learning platform and mentoring programs.

TD offers diverse career paths to grow expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.

Training & Onboarding: We provide training and onboarding sessions to ensure you’ve got what you need to succeed in your new role.

Interview Process: We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed.