Retail Banker I - Newburgh/Broadway (Bilingual Spanish Preferred)

Retail Banker I

Work Location: Newburgh, New York, United States of America

Hours: 40

Pay Details: $22.50 - $29.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions to educate customers on Bank products and services or refer to the appropriate team member or internal Bank partners, while ensuring a positive customer experience
• Broad knowledge of the full product suite, services and processes of the business area; low to moderate complexity/risk
• Establishes and nurtures customer relationships by displaying product knowledge, actively listening to Customer needs, and offering solutions or partner referrals
• Makes product recommendations based on Customer needs and highlights features/benefits that support customers through life events, save time and money, and exceed their needs
• Utilizes Customer Relationship Management tools to proactively identify solutions and lead-focused outbound sales activities
• Independently resolves customer issues and escalates when necessary
• Builds working relationships with customers and explains detailed/complicated information
• Requires full proficiency gained through job-related training to perform a range of activities
• Participates in customer outreach, servicing and advisory activities to deliver an unexpectedly human promise
• Engages in conversations with customers about loan products and facilitates the application intake
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred)
• Teller experience (preferred)
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred)
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: building trust with educational content/tools, providing consultative support, and advocating with proactive insights and recommendations
• Acts as a Customer advocate in improving financial confidence, providing resolution, proactive tips and insights on saving time and money
• Executes behaviors to deliver a Legendary Customer experience that is unexpectedly human in the store through effective problem resolution or sound advice
• Engages in lobby leadership by guiding customer flow, warmly welcoming, discovering initial needs and guiding customers appropriately
• Understands customer preferences with banking and educates customers on self-service options that meet their needs
• May act as a point of escalation for customer questions or concerns
• May perform teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policies
• Considers the impact of decisions on the well-being of TD, its customers and stakeholders
• Acts as a brand champion internally and externally
• Recognizes transaction needs and educates clients on self-service channels including digital options
• Brings your genuine self and turns each banking transaction into a personalized interaction

Shareholder Accountabilities

• Ensures compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk
• Participates in the store's daily operations to align with TD's risk framework
• Understands and applies operating policies and procedures
• Supports timely and accurate completion of business processes
• Escalates non-standard or high-risk transactions/activities as necessary
• Ensures documentation reflects client/business intentions and complies with relevant rules/regulations
• Performs due diligence to support the accuracy of all customer transactions/activities
• Knowledgeable of and complies with Bank Code of Conduct
• Contributes to Operational Excellence by understanding accountability in driving an operationally sound location
• Executes with excellence by adhering to risk and control policies/procedures

Employee/Team Accountabilities

• Participates fully as a team member, supporting a positive environment focused on service, quality, innovation and teamwork
• Continuously enhances knowledge in own area and participates in knowledge transfer within the team
• Participates in personal performance management and development activities
• Keeps others informed about project status and day-to-day activities
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the business area and the Bank
• Uses feedback from coaching to improve performance
• Establishes relationships with partner bankers to facilitate referrals
• Contributes to a positive work environment by aligning with TD's model, brand and culture
• Collaborates with team members for the success of the team and organization
• Seeks opportunities to improve delivery of work with high attention to quality
• Proactively pursues personal career growth and seeks diverse feedback
• Positively embraces change
• Adheres to TD's Shared Commitments and code of conduct
• Advances an inclusive culture that reflects TD's diversity agenda and creates an extraordinary employee experience

OCC Language

• This position falls within the definition of Loan Originator under Regulation Z and Mortgage Loan Originator under the SAFE Act
• Must be eligible for employment with a covered financial institution under Regulation Z
• Must be eligible for registration as a registered mortgage loan originator with the NMLS
• Criminal background check and credit report check required by federal law

Physical Requirements

Refer to the following: Never 0%; Occasional 1-33%; Frequent 34-66%; Continuous 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods – Continuous
• Applying common sense to standardized problems – Continuous
• Reading, writing and comprehending instructions – Continuous
• Mathematical calculations – Continuous

The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, or skills.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and simple for millions of households and businesses worldwide. TD is committed to client experience and believes all colleagues are client-facing. We are reimagining banking for clients, colleagues, and communities.

Our Total Rewards Package

Our Total Rewards package includes base salary and incentive opportunities, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more: Learn more

Additional Information

We’re dedicated to your development through regular conversations, training programs, and a competitive benefits plan. You’ll have regular career development and performance discussions, access to an online learning platform and mentoring programs to unlock future opportunities.

If you’re passionate about helping clients and building lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We foster a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.

Training & Onboarding
We provide training and onboarding to ensure you have what you need to succeed.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We aim to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed.