WA – Guest Services

Overview

JLL empowers you to shape a brighter way. Our people are shaping the future of real estate by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have experience in commercial real estate, skilled trades, or technology, or you’re applying your experience to a new industry, join our team as we help shape a brighter way forward.

Internal Job Title: Guest Services Ambassador (part-time)

Our goal is to provide an enhanced Workplace Experience that meets our client’s Property & Facilities Management (P&FM) vision of delivering: “A workplace that provides an integrated customer experience enabling colleagues to do their best work.”

In this role you will help deliver a World Class Workplace experience for our client’s colleagues, customers, and guests in a connected workplace that promotes inclusion and safety. The Moments that Matter (MtM) program focuses on creating an environment that enhances productivity, collaboration, and well-being. You’ll have the opportunity to create exceptional workplace experiences and drive colleague satisfaction and engagement.

Job Summary

The Guest Services Ambassador assists with planning internal events, including catering orders, guest registration, AV bookings, work orders, and calendar management. This role ensures exceptional client experiences through proactive communication and high-touch hospitality-focused service. The candidate must exhibit exceptional customer service and communication skills.

Key Responsibilities

• Support event operations and logistics, including scheduling the required space using client scheduling software, ordering catering, coordinating set-up, AV and technical requirements, and troubleshooting issues with facilities team and service providers.
• Support the delivery of high-profile meetings and catering orders.
• Proactively manage requests and anticipate needs to avoid operational disruption.
• Respond to all queries per established standards and timeframes and ensure all communication loops are closed with client colleagues, including surveys and Work Orders.
• Report any issues with software tools in a timely manner.
• Ensure all established processes regarding backups, records, data, and reporting are followed.
• Establish rapport and maintain relationships.
• Handle all administrative support for meetings and events.

• Engages in a culture of continuous improvement by collecting feedback and participating in the development of best practices, new tools, and ideas that improve service delivery efficiencies.

• Be part of a multi-skilled team that supports colleagues across the business to ensure colleagues always receive excellent services and experiences.
• Other duties, as assigned.

Switchboard Support

• Answer and handle all phones in a timely manner according to established standards.

• Report any equipment issues in a timely manner and conduct regular testing to ensure operations.

• Maintain all records, such as call volumes, and report as required.

Workplace Experience

• Support collection and submission of Key Experience Indicator (KEI) data as applicable for your workstream.

Qualifications

• 1–2 years of experience in meeting planning, hospitality, or related field.
• People person: enjoy creating experiences for others that go beyond the expected.
• Flexibility and a positive attitude in managing shifting daily priorities.
• Excellent communicator: ability to communicate professionally through spoken and written language; fluency in English required.
• Ability to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.

• Ability to work with clients at all levels of an organization, including C-suite.
• Track record of initiative, integrity, and good judgment.
• Highly collaborative with strong interpersonal skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook). Experience with Eptura Engage (formerly Condeco) would be beneficial.

Location

On-site – London, GBR

Application & Diversity

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table.

At JLL, we use artificial intelligence to accelerate connections between candidates and opportunities. We analyze your application for relevant skills and qualifications to generate insights about how your profile aligns with the role you pursue.

Privacy & Accessibility

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Jones Lang LaSalle is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation during any part of the employment process, please email HRSCLeaves@jll.com. For other inquiries, please visit our Contact Us page.