Banking Associate (72nd & 3rd Ave.) PT 20 Hours

Job Details

Work Location: New York, New York, United States of America

Hours: 20 per week

Pay Details: $23.75 - $31.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other business needs. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter for more specific details.

Line of Business

Personal & Commercial Banking

Job Description

The Banking Associate is a banking professional who plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.

Depth & Scope

• Perform a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on banking products and services.
• Provide end-to-end advisory support: building trust with educational content and tools, offering consultative support, and providing proactive insights and recommendations.
• Engage with customers using TD’s systems and tools to acquire and deepen relationships by offering guidance to attract and retain customers.
• Identify customer financial needs to promote and educate on products/services or refer to the appropriate team member while ensuring a positive experience.
• Complete everyday banking transactions on the teller line or platform while uncovering needs and educating on products and services.
• Service customers on both teller and platform as needed, including personal deposit accounts, debit/credit card issues, Regulation E, and digital banking.
• Lead with customer outreach and lead management, including self-generated leads, partner referrals, outbound calls, and appointment setting.

Education & Experience

• High school diploma or GED
• 1 year of experience working with customers in any capacity (volunteering, education, military experience, etc. are acceptable)
• Demonstrated customer service skills preferred
• Ability to work evenings, weekends, and holidays as scheduled
• Teller experience preferred
• Required to complete Teller training and part 1 of platform training upon hire
• Strong organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills—concise, clear, and consistent
• Strong problem-solving ability and ability to prioritize work
• Ability to work independently and meet deadlines
• Sound judgment in decision making
• Proficient in Microsoft Office
• Notary license preferred

Customer Accountabilities

• Provide legendary customer service while transacting, promoting, educating, and referring TD products to customers
• Establish and nurture customer relationships through product knowledge and active listening to identify needs and offer solutions
• Manage wait times and schedule appointments with bankers as needed
• Engage in lobby leadership and act as the first point of contact for inquiries, guiding customers to appointments with experts as needed
• Support the bank’s customer service strategy and ensure decisions align with TD’s values
• Drive referrals to store colleagues and partners to address broader financial needs
• Ensure tasks comply with established policies and procedures
• Complete required job-specific compliance training and adhere to compliance/risk programs
• Maintain compliance with internal/external audits and regulatory requests; keep action plans and records up to date
• Adhere to TD Code of Conduct

Shareholder Accountabilities

• Comply with regulatory guidelines (e.g., Bank Secrecy Act, Patriot Act) in operational activities
• Process cash/deposits/withdrawals and other account servicing requests accurately
• Open/close accounts, service accounts, issue cards, and update customer information as required
• Ensure regulatory and policy compliance with required controls and documentation
• Apply authentication principles and due diligence to new accounts and transactions
• Maintain cash drawers within limits and secure balances; follow open/close procedures
• Follow all procedures for Customer Authentication; act as Dual Control agent when required

Employee/Team Accountabilities

• Contribute to a positive work environment aligned with TD’s Brand and Culture
• Participate in performance and development activities; act as a brand champion
• Collaborate with team members to achieve team and organizational success
• Act as a team player and proactively seek opportunities to improve delivery with high quality standards
• Own career development; seek feedback to grow skills
• Embrace change and adhere to TD’s Shared Commitments
• Model quality service in every customer interaction
• Support an inclusive culture that reflects TD’s diversity agenda
• May train and mentor newer colleagues

Physical Requirements

Work involves typical office activities with the following considerations:

• Domestic travel – occasional; international travel – never
• Frequent or continuous tasks such as sedentary work, multi-tasking, operating standard office equipment, concentration, and reading/writing
• Frequent standing, walking, and sitting; occasional lifting under 25 lbs and up to 25 lbs
• Occasional climbing, bending, kneeling, squatting, reaching, pushing, pulling, and twisting
• Other responsibilities as described are essential functions for ADA purposes

The statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, or skills.

Who We Are

TD is a leading global financial institution and one of the largest banks in North America. We strive to make every interaction, product, and experience human and simple for millions of households and businesses worldwide. Our colleagues are dedicated to client experience, discipline, and delivering a faster banking experience. We are committed to being a leader in client experience and fostering a client-facing culture.

Our Total Rewards Package

TD’s Total Rewards includes base salary, variable compensation/incentives, and additional programs such as health and well-being benefits, retirement plans, paid time off, banking benefits and discounts, career development, and recognition. Learn more: Learn more.

Additional Information

We’re excited you’re considering a career with TD. We provide ongoing development conversations, training programs, and a competitive benefits plan to support colleagues at work and home.

Career development and performance conversations are available with managers, plus access to online learning and mentoring programs to unlock future opportunities. TD offers diverse career paths to help you grow and make an impact. We foster a respectful workplace where diverse perspectives are valued and opportunities are fair for all colleagues.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your role.

Interview Process

We will contact selected candidates to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. If you require accommodations to complete the application process, please email US Workplace Accommodations at USWAPTDO@td.com with your full name, best contact method, and the accommodation needed.