Banking Associate (62nd & Broadway) PT 20 Hours

Job Description

Work Location: New York, New York, United States of America

Hours: 20

Pay Details: $23.75 - $31.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description

The Banking Associate is a banking professional who plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.

Depth & Scope

• Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services.
• Delivers end-to-end advice customers expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations.
• Utilizes TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to ultimately attract and retain the customer.
• Understands customer financial needs to identify opportunities to promote and educate on products/services or refer them to the appropriate team member or internal bank partner, while ensuring a positive customer experience.
• Accurately completes everyday banking transactions on the teller line or platform while uncovering customer financial needs and educating on products, services, and tools or referring to the appropriate expert.
• Serves the customer on both the teller line and platform as needed, with the ability to service opening/closing personal deposit accounts, everyday bank transactions, debit/credit card issues, Regulation E, mobile and online (digital) banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities, including creating and managing self-generated leads, managing partner/retail referrals, customer outreach, setting/hosting appointments, and lead prioritization.

Education & Experience

• High school diploma or GED
• 1 year of experience working with customers in any capacity (volunteering, education, military experience preferred)
• Demonstrated customer service skills preferred
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled
• Teller experience preferred
• Required to complete Teller training and part 1 of platform training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Customer Accountabilities

• Consistently provides legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers
• Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs, and engaging in conversations to identify additional needs and offer solutions or partner referrals
• Manages wait times to meet with a Banker by scheduling, rescheduling, or canceling client meetings
• Engages in lobby leadership and serves as the first point of contact for customer inquiries, orchestrating walk-in traffic and facilitating resolutions or appointments with an expert
• Understands and supports the bank's customer service strategy
• Considers the impact of decisions on the well-being of TD, its customers and stakeholders
• Drives referrals to store colleagues and partners to support broader, more complex financial needs of customers
• Ensures tasks are performed within established policy and procedures
• Completes all required job-specific, compliance-related training
• Understands, utilizes, and follows compliance/risk and control programs
• Ensures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator, and compliance requests and findings. Maintains appropriate records of action plans
• Is knowledgeable of and complies with TD Code of Conduct

Shareholder Accountabilities

• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Accurately processes cash/deposit/withdrawal transactions and other account servicing requests
• Decisions and processes everyday transactions such as but not limited to opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address
• Ensures compliance with all regulations, policies, and procedures adhering to required controls, critical dates, and accurate documents
• Applies customer authentication principles, compliance regulations, and due diligence to new account openings and transactions
• Accurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR
• Follows policy and procedure for Customer Authentication
• Acts as Dual Control agent when required
• Follows all required open/close procedures

Employee/Team Accountabilities

• Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
• Be an active participant in personal performance and development activities
• Acts as a brand champion both internally and externally
• Collaborates with team members in contributing to the success of the team and organization
• Partners as a team player
• Actively seeks opportunities to improve delivery of work with high attention to quality standards
• Actively takes ownership of own career and aspirations. Seeks diverse feedback to continuously develop and enhance skills
• Positively embraces change
• Adheres and participates in TD's Shared Commitments
• Models quality service at every customer interaction
• Engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
• May train and act as a mentor to newer colleagues

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Frequent
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling - Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situation – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are