Teller Part-time 20 Hour Preferred Mandarin or Cantonese (Bayside)

Job Details

Work Location: Bayside, New York, United States of America

Hours: 20 per week

Pay Details: $23.00 - $29.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter for more specific details about this role.

Line of Business

Line of Business: Personal & Commercial Banking

Job Description

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency, and educating customers on TD's products and services or referring them to a partner for specialized solutions.

Depth & Scope

• Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer preferences with banking needs and educates customers on self-service/digital options that meet their needs.
• Advocates for the customer by conducting needs-based conversations; offering financial and digital solutions, and/or referring the customer to appropriate partners for solutions.
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Verifies customers' identities by following authentication policies and procedures.
• Balances cash drawers, ATMs, and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures and guidelines.
• Maintains cash drawers and vaults within appropriate cash limits and secures cash at all times.
• Ensures confidential customer information is securely stored throughout the day.
• Understands the importance of and follows dual control.
• Follows all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address, and prevent fraud.
• Completes required in-classroom and online training by established due dates.

Education & Experience

• High school diploma or GED.
• 6 months of work-related experience preferred; or equivalent demonstrated through volunteering, education, or military experience.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills.
• Detail-oriented with the ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Physical Requirements

Domestic Travel – Occasional; International Travel – Never. Performing sedentary work – Frequent; Performing multiple tasks – Continuous; Operating standard office equipment – Continuous; Responding quickly to sounds – Continuous; Sitting – Occasional; Standing – Continuous; Walking – Frequent; Moving safely in confined spaces – Occasional; Lifting/Carrying (under 25 lbs.) – Occasional; Lifting/Carrying (over 25 lbs.) – Occasional; Squatting – Occasional; Bending – Occasional; Kneeling – Occasional; Crawling – Occasional; Climbing – Occasional; Reaching overhead – Occasional; Reaching forward – Occasional; Pushing – Occasional; Pulling – Occasional; Twisting – Occasional; Concentrating for long periods of time – Continuous; Applying common sense to deal with problems involving standardized situations – Continuous; Reading, writing and comprehending instructions – Continuous; Adding, subtracting, multiplying and dividing – Continuous.

The above statements describe the general nature and level of work performed by people assigned to this job. They are not an exhaustive list of all responsibilities, duties, and skills required. The listed responsibilities and duties are considered essential functions for ADA purposes.

About TD

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to being a leader in client experience and believes that all colleagues, regardless of role, are client-facing.

Our Total Rewards

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. It includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and recognition. Learn more.

Additional Information

We’re delighted that you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and at home.

Colleague Development: If you’re interested in a specific career path or want to build certain skills, we offer regular career development and performance conversations with your manager, access to an online learning platform, and mentoring programs to help unlock future opportunities.

TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We are committed to a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow and achieve their career goals. TD hires and develops the best.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you are an applicant with a disability and need accommodations to complete the application process, please email US Workplace Accommodations at USWAPTDO@td.com. Include your full name, the best way to reach you, and the accommodation needed to assist you with the applicant process.