Branch Operations Coordinator Broadway & 66th DeNovo

Overview

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network within the Consumer Banking and Lending division. We’re a global financial services leader focused on driving innovation, empowering communities, and helping customers succeed. Our benefits, compensation, and programs are designed to support work-life balance and well-being. We are committed to recognizing and growing our employees, and we strive to be a top employer for career growth.

Role

In this role you will support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and introducing customers to bankers. You will perform operational activities within established policies, support the Branch Manager with operational tasks and scheduling, resolve daily teller-line issues, assist customers and employees with concerns, and provide excellent service while meeting business objectives.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and introducing bankers when appropriate
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently with knowledge of bank procedures and products, in coordination with partners across the organization
• Support the Branch Manager in operational tasks and scheduling
• Resolve issues related to daily teller-line operations under direction of regional banking management
• Assist customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers’ financial needs
• Motivate a diverse team to achieve full potential and meet business objectives

Required Qualifications

• 1+ years of customer service and issue resolution support experience or equivalent demonstrated through work experience, training, military experience, or education

Desired Qualifications

• Strong customer service skills with the ability to listen, elicit information, and understand customer issues
• Ability to educate and connect customers to technology and explain the value of mobile banking
• Professional integrity and communication with customers and employees
• Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent, and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience in personnel benefits management, processing orders or transitions, wartime readiness operations, HR, or military recruiting
• Knowledge of retail compliance controls, risk management, and loss prevention
• Ability to motivate others to achieve full potential and meet business objectives

Job Details

• Posting Location: Coming soon to 1960 Broadway, New York, NY 10023
• Pay Range: $23.00 - $30.25 per hour (base pay; may vary by location and experience; incentive opportunities may apply)
• Posting End Date: 22 May 2026
• Job posting may come down early due to volume of applicants

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits. For an overview of the plans and programs offered, visit the Benefits page.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tution reimbursement
• Scholarships for dependent children
• Adoption reimbursement

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see the Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements

1. Third-party recordings are prohibited unless authorized by Wells Fargo.
2. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.