IT TECHNICAL SPECIALIST

Field Service Technician

Micron Technology, Inc. is an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life. We focus on customers, technology leadership, and manufacturing excellence to deliver high-performance DRAM, NAND, and NOR memory and storage products. Our innovations enable advances in artificial intelligence, 5G, and data economy from data centers to the intelligent edge and client/mobile experiences.

Overview

As a Field Service Technician, you will classify customer-reported problems using sub-resolution, system, and keywords. You will meet specified timelines according to case priority, identify and monitor recurring issues for documentation and escalation to Engineering, and contribute to maintaining a compliant desktop environment by repairing and performing preventative maintenance on personal computers and related systems.

Responsibilities

• Meet timelines according to priority:
  • Priority 1 – contact customer immediately and begin working on the problem as soon as possible.
  • Priority 2 – contact customer within 1 hour, begin working on the problem within 2 hours.
  • Priority 3 – contact customer within 12 hours, begin working on the problem within 24 hours.
• Provide detailed daily incident documentation to keep customers and co-workers informed of incident status.
• Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library. Read technical articles to stay current on common fixes and bugs.
• Support uptime targets by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date antivirus systems.
• Perform installations, upgrades, and backups of software and hardware applications.
• Troubleshoot software and hardware failures, and identify network issues related to PCs.
• Provide high-level customer service.
• The role operates on a permanent day shift schedule (8:00 am–5:30 pm, Monday to Friday). The candidate should be willing to support alternative shift arrangements based on business needs.

Schedule

Permanent day shift: 8:00 a.m. – 5:30 p.m., Monday to Friday. Willingness to support alternative shifts based on business needs.

What We Look For

Strong customer service skills, ability to classify and document incidents accurately, and capability to perform hardware/software maintenance and upgrades on PCs and related systems. Experience with troubleshooting and resolving software and hardware failures, and basic network problem identification related to PCs, is preferred.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life. With a relentless focus on customers, technology leadership, and manufacturing excellence, Micron delivers high-performance memory and storage products through its Micron and Crucial brands. Our innovations fuel the data economy, enabling advances in AI and 5G across data centers, edge computing, and client/mobile experiences.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Contact & Application

To request assistance with the application process or for reasonable accommodations, please contact: hrsupport_sg@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws and standards. Micron does not charge candidates recruitment fees or collect any payment from candidates as consideration for employment.