Customer Experience Associate- Future Opportunities

Work Location

London, Ontario, Canada

Hours

15

Line of Business

Personal & Commercial Banking

Pay Details

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices allow colleagues to progress through the salary range over time as they advance in their roles. The base pay offered may vary based on the candidate's skills, experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Candidates are encouraged to ask compensation-related questions and have an open dialogue with their recruiter for more specific details about this role.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services, referring customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Join TD Canada Trust and Think like a Customer, Act like an Owner, Innovate with Purpose, and Execute with Speed and Impact.

Job Description

Can you bring your personable approach to work and make customer interactions delightful? Can you process financial transactions accurately and take pride in providing excellent customer service? If so, apply for the position of Customer Experience Associate. We seek a well-rounded individual who understands customer needs and advises on the best-suited banking solutions to ensure a positive customer experience.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and assess customer needs to recommend tailored solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non-standard issues as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and timely.
• Connect personally with customers to advise them clearly and appropriately on banking solutions and processes.
• Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Support the team by respecting coworkers, staying dedicated, and keeping everyone informed on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements to enhance efficiency and achieve operational excellence.

Job Requirements

• High school diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time management skills to work in a fast-paced environment.
• Proficient in MS Office (Word, Excel, Outlook) and internet usage.
• Initiative-driven, accurate, and detail-oriented with the ability to handle multiple tasks and changing priorities.
• Effective communicator with established customer experience skills, able to connect verbally and in writing with diverse individuals in a calm, courteous, and professional manner.

Who We Are

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches and stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and worldwide. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

TD is deeply committed to being a leader in customer experience. We believe all colleagues, regardless of role, are customer-facing. As we build our business and deliver on our strategy, we innovate to enhance the customer experience and build capabilities to shape the future of banking. Whether you have years of banking experience or are starting your career in financial services, we support your potential through leadership conversations, mentorship, and training programs. As an organization, we keep growing—and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. It includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We are pleased you are considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we are committed to providing the support colleagues need to thrive both at work and at home.

Please note this job opportunity is subject to provincial employment regulations. Each province or territory in Canada may have its own set of regulations and requirements.

Colleague Development

If you are interested in a specific career path or want to build certain skills, we want to help you succeed. You will have regular career, development, and performance conversations with your manager, access to an online learning platform, and various mentoring programs to unlock future opportunities. Whether you have a passion for helping customers or want to coach and inspire colleagues, there are many career paths within TD, and we are committed to helping you identify opportunities that support your goals.

Training & Onboarding

We provide training and onboarding sessions to ensure you have everything needed to succeed in your new role.

Interview Process

We will contact candidates of interest to schedule interviews. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

Your accessibility is important to us. Please let us know if you require accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help remove barriers and enable your full participation throughout the interview process.

Language Requirement (Quebec only)

Sans Objet