Broker Service Officer

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with a presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health, and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider.

Our aim is not only to be the insurer that provides comprehensive protection to our customers but also a holistic partner to the individuals, businesses, and community we serve. At the core of our service commitment is continuous product and service innovation and customer experience enrichment, achieved by actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought-leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social, and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles—as an investor, an insurer, and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family and to build an inclusive culture together which allows everyone to maximize their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Responsibilities

• Manage daily operational activities related to brokers/sales team service requests, including screening and efficiently and accurately processing broker requisitions.
• Monitor inquiry channels (email and hotline), providing timely and professional responses to brokers and internal stakeholders.
• Support the management of the insurance brochure and e-library, ensuring materials are up-to-date and accessible.
• Assist in broker communication initiatives, such as preparing and distributing broker bulletins and other informational updates.
• Facilitate sales support for in-house sales teams, particularly regarding non-policy scope inquiries.
• Coordinate broker onboarding processes and conduct ongoing due diligence to ensure compliance and performance standards are maintained.
• Collaborate with various departments and stakeholders to support seamless daily operations and promptly resolve operational issues.
• Assist with ad-hoc tasks, special projects, or process improvements to enhance operational efficiency.

Qualifications and Requirements

• Diploma or Degree holder.
• Relevant certifications such as IIQE 1, 3, and 5 are highly preferred.
• Prior experience in Insurance Policy Servicing, Broker Operations, or related fields is advantageous.
• Good communication and coordination skills in Cantonese and English.
• Strong attention to detail and organizational skills.
• Ability to work independently as well as within a team.
• Knowledge of relevant compliance and sales practices.
• Excellent organizational and time management skills, coupled with the ability to take initiative.

Note: Candidates with less experience will be considered for the Assistant Broker Service Officer role.