Technical Trainer

About hyperexponential (hx)

At hyperexponential, we are building the AI-powered platform that enables the world's most critical decisions in the $7 trillion insurance industry, particularly focusing on risk assessment and pricing. These are decisions that shape real-world outcomes, such as successful rocket launches, autonomous vehicle market entry, or community recovery after major storms.

Until now, insurance has relied on outdated tools for billion-dollar decisions. We are changing that. Our platform integrates data, AI, and human expertise to provide insurers with the fastest path from submission to decision—helping them move faster, act smarter, and take on more risk with confidence.

Backed by a16z, Highland Europe, and Battery Ventures, we are scaling globally and are already trusted by nearly 50 of the world's largest insurers, accounting for billions in premiums flowing through hx. What started as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is core to our work, ranging from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent the industry.

What makes hx different is the team that builds it. Here, impact is defined by the challenges you take on and the discipline you bring, not by title or tenure. Surrounded by peers who stretch you, you will do some of the best, hardest work of your life in a company engineered to endure.

If that sounds like you, join us in building what comes next.

About the Client Education Team

The success of every hx customer depends on their teams knowing how to use our platform effectively—not just how to navigate it, but how to build genuinely good pricing models with it. Client Education makes this happen. We sit at the intersection of Product, Partnerships, and Customer teams, transforming new features and platform capabilities into usable training, certification materials, and documentation for our clients and delivery partners.

This team owns the full learning journey: onboarding new clients, building certification pathways, producing courses and video content, and supporting partners who deliver training on our behalf. As hx's product surface expands—including our Decision Engine, Pricing & Rating, Portfolio Intelligence, Submission Triage, and our AI agents—the volume and complexity of what we need to teach has grown, and we are expanding the team to keep pace.

We are looking for a Client Education Associate to be a core part of this effort. Your focus will be delivering technical training directly to clients and partners, and supporting the team in building and maintaining the courses and certifications that enable that training. You will need sufficient technical grounding to be credible in front of actuaries and developers, coupled with a strong teaching instinct to make complex material understandable.

What You'll Be Doing

• Deliver technical training sessions, both live and online, to clients and partners, covering everything from platform fundamentals to building pricing models using hx's AI agents and product tooling.
• Build and maintain high-quality course content (online modules, video tutorials, workshop materials) that evolves alongside new product releases and changing client needs.
• Support the design and delivery of certification assessments, including practical exercises where candidates build real pricing tools within the hx platform.
• Partner with Product, Customer, and Partnerships teams to translate new features into immediately usable training materials for clients.
• Contribute to our partner enablement program, helping external delivery partners onboard effectively and deliver hx training to a consistent, high standard.
• Help maintain and improve our content governance processes, flagging materials that have become outdated or are inconsistent with current product naming and messaging.

What You'll Need to Have Done

• Delivered training, workshops, or technical explanations to non-technical or semi-technical audiences, and can provide examples of material you have created or taught.
• Studied Computer Science or a related technical discipline, or demonstrated equivalent hands-on comfort with programming languages (such as Python) through experience.
• Worked hands-on with SaaS tools, APIs, or similar technical products, even without a formal software engineering background.
• Demonstrated initiative in building or improving a course, process, or piece of learning content, rather than simply following pre-defined structures.
• Communicated confidently and clearly with clients or external stakeholders, expertly adjusting the technical depth to suit the specific audience.
• Thrived in an environment where scope frequently shifts, demonstrating the ability to proactively find solutions rather than waiting for a fully defined brief.

You're Unlikely to Thrive Here If

• You prefer following a rigid curriculum over building and adapting training materials as the product continuously changes.
• You are uncomfortable engaging directly with technical concepts and tooling, even at a foundational level.
• You prefer isolating your work rather than collaborating across Product, Customer, and Partnerships teams to ensure training accuracy.

If reading our Culture Document leaves you feeling neutral rather than energized, hx may not be the best fit. We are building something that demands commitment and conviction, and we want you to be excited by the opportunity to grow with us.

Compensation

At hx, we are committed to salary transparency. You will have clarity on pay early in the process; our Talent Partner will share details during initial conversations, and we are working towards publishing salary information globally for all roles.

Because we operate at the intersection of technology/SaaS and insurance, our roles do not always map precisely to traditional industry benchmarks. Our approach is to design compensation that is competitive in the market, equitable across teams, and aligned with the impact our people generate.

Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner can provide further details on this.

Benefits

• £5,000 training and conference budget for individual and group development.
• 25 days of holiday plus 8 bank holidays (33 days total).
• Company pension scheme administered via Penfold.
• Mental health support and therapy provided through Spectrum.life.
• Individual wellbeing allowance via Juno.
• Private healthcare insurance through AXA.
• Income protection and Life Insurance provided.
• Cycle to Work Scheme available.

Additional Perks

• Top-spec equipment (laptop, screens, adjustable desks, etc.).
• Regular remote and in-person events, including hackathons, lunch and learns, socials, and game nights.
• Team breakfasts and lunches, snacks, drinks fridge, and a fun office environment at The Ministry.
• Exceptional opportunities for personal development and growth as we build something remarkable together.

Interview Process

1. Initial call with our Talent team (30 minutes).
2. Manager interview with Dom (60 minutes).
3. Practical training assessment: Build and present a short curriculum plan for a real hx feature, followed by discussion (60-90 minutes).
4. Values interview (60 minutes).
5. Meet the CEO.

Our Commitment to Diversity

hxers are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognize there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.

Diversity is not just the right thing to do; it is key to solving the complex challenges we choose to tackle. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.

If you are energized by complexity and motivated to grow, we encourage you to apply and join our global team.

Next Steps

If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome.

For more information about applying and to view other opportunities, please visit our careers page.

Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.