Intern, Process Improvement

Intern, Workplace Management (WPM)

Workplace Management (WPM) is seeking a motivated and proactive intern to support our operational improvement and workplace initiatives. This internship offers hands-on exposure to workplace operations, allowing the intern to contribute to projects involving process improvement, digitalisation, self-service solutions, and operational efficiency. You will work closely with the WPM team to review existing processes, identify opportunities for enhancement, and support the development and implementation of practical solutions.

Key Responsibilities

• Process Improvement & Digitalisation: Review existing WPM administrative processes to identify opportunities for improved efficiency and service delivery. Assist in developing and implementing digital solutions to streamline routine administrative activities. Explore suitable AI, automation, and digital tools to reduce manual workload and improve productivity. Document current and proposed processes, workflows, and procedures.
• E-Commerce Procurement: Review existing procurement processes for routine administrative purchases. Assist in developing a streamlined e-commerce procurement process, including workflow, approval, and control requirements. Support the implementation and documentation of the agreed-upon process.
• DIY / Self-Service Solutions: Identify suitable administrative services that can be converted into self-service solutions. Assist in developing forms, workflows, guides, or other digital solutions to make administrative services easier and more accessible to employees. Support pilot implementation and gather feedback for further improvement.
• Workplace & Employee Experience: Support workplace enhancement initiatives, including workplace beautification and plant rollouts. Assist with coordination, implementation tracking, and documentation.
• Workplace Operations: Provide operational support to WPM, including Reception coverage when required. Assist with day-to-day administrative and workplace management activities, and support the team during staff activities, training, and other operational initiatives.
• Documentation & Handover: Prepare Standard Operating Procedures (SOPs), work instructions, process maps, and other documentation for implemented initiatives. Maintain proper records and provide a final handover of completed projects.

Key Learning & Outcomes

By the end of the internship, you will gain practical experience in:

• Workplace and administrative operations
• Process improvement and workflow design
• Digitalisation and automation
• AI-enabled productivity solutions
• Procurement processes
• Self-service solutions
• Project coordination and implementation
• SOP and process documentation
• Stakeholder and vendor coordination

Qualifications and Skills

We are looking for someone who is:

• Proactive, curious, and willing to learn
• Comfortable with technology and digital tools
• Interested in process improvement and problem-solving
• Able to work independently and take ownership of assigned tasks
• Organised and detail-oriented
• Able to communicate effectively with different stakeholders
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint
• Interest in AI, automation, or digitalisation is an advantage

Internship Deliverables

The intern will be expected to contribute to selected WPM improvement initiatives, which may include:

• E-commerce procurement process improvement
• WPM DIY/self-service solutions development
• AI/digitalisation opportunity identification
• Workplace enhancement initiatives
• Operational support and Reception coverage
• Creation of SOPs, process documentation, and handover materials

The specific projects and deliverables will be determined based on WPM priorities and the intern’s capabilities and interests.

If you are looking for an environment of growth and opportunities, please send a cover letter with your resume, stating the position applied for, present, and expected salaries to recruitment@phillip.com.sg. We regret that only shortlisted candidates will be notified.