Reservation and Switchboard Agent

Overview

JLL is shaping the future of real estate by combining world-class services, advisory, and technology for our clients. We are committed to hiring the most talented individuals and empowering them to thrive and grow meaningful careers. Whether you have deep experience in commercial real estate, skilled trades, technology, or are looking to apply your experience to a new industry, join our team and help us shape a brighter way forward.

Location

On-site – Singapore

Role Summary

This role provides essential support for switching board and room reservation operations, ensuring clients receive a positive and helpful experience while maintaining accurate administrative records.

Key Responsibilities

• Answering incoming calls, transferring them appropriately, and providing general information.
• Managing and coordinating meeting room bookings accurately using internal reservation systems.
• Taking and confirming reservations for meetings using internal systems.
• Providing a positive and helpful experience to all users and clients.
• Maintaining and updating reservation records, ensuring all information is accurate and up-to-date.
• Addressing inquiries, concerns, and service requests promptly and professionally, escalating issues as necessary.
• Ensuring all room booking confirmations are sent to the user via email.
• Proactively managing client expectations to maintain required service levels.
• Operating and directing calls to appropriate users.
• Responding promptly and professionally to incoming calls and emails.
• Maintaining updated contact lists and internal directories.
• Handling special requests and last-minute changes with professionalism.
• Liaising with catering, AV, security, and landlord teams for meeting and event requirements.
• Ensuring room setups meet client requirements regarding AV, catering, and layout.
• Resolving scheduling conflicts and maintaining precise booking records.
• Supporting hospitality or workplace teams with ad hoc tasks responding to corporate service requests.
• Performing general administrative tasks, such as data entry and maintaining records.
• Updating reservation protocols and internal procedures when required.
• Monitoring service levels and escalating any issues that affect the client experience.
• Adhering to company policies and procedures related to call handling and reservation processes.
• Supporting an environment that champions teamwork, cooperation, and performance excellence.
• Participating in departmental briefings and team meetings to contribute to a positive work environment.
• Monitoring guidelines and strategies to protect the health and safety of staff and others.
• Protecting the reputation of Client and Jones Lang LaSalle by reporting any issues or concerns to Management.

Qualifications and Requirements

• Assist the Assistant Supervisor in managing day-to-day Switchboard/Room Reservation Operations professionally while meeting client needs.
• Demonstrate cultural sensitivity and perform all work ethically and with integrity.
• Possess knowledge of procedures for booking Client Area meeting rooms.
• Understand client protocols.
• Be familiar with the list of available basic amenities and Audio & Visual equipment.
• Handle correspondence and assist with other administrative tasks as needed.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We are interested in getting to know you and what you bring to the table!