Guest Services Ambassador

Join JLL

JLL shapes the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best and most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, technology, or you are looking to apply your relevant experience to a new industry, join our team.

Join JLL's dynamic team serving one of the world's largest banking and financial services organizations with a network spanning more than 50 countries and territories. We are seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts who help shape the future of workplace strategy for a globally recognized institution. We offer opportunities, support, and rewards to help you fulfill your potential and make your mark on something truly exciting.

About the Role

This is primarily a hosting role requiring standing, walking, and hosting visitors throughout the day (minimum of 1 hour at a time). The role is based in the lobby and reception areas across the building and meeting room floors. Movement across the floor is necessary to ensure all meeting rooms—up to 20 per floor—are attended to and visitors are hosted to their designated meeting rooms.

Key Responsibilities

Service Excellence

• Ensure all visitors experience consistent service excellence, providing a warm, courteous, and prompt welcome upon arrival and throughout their client journey.
• Host the main reception area, energizing the space and creating lasting impressions.
• Provide information service for the local area and act as a point of contact between clients and hosts, enhancing service with a concierge approach.
• Fluently greet internal and external VIPs to constantly recognize and deliver service excellence.
• Communicate effectively with team members to ensure smooth transitions throughout the building.
• Liaise with PA/EA teams, clients, and visitors, providing excellent customer service and creating "wow" moments when opportunities arise.
• Complement Vgreet mobile reception technology with proactive service by anticipating visitor needs, following up with clients, and ensuring client expectations are met and exceeded.
• Ensure visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately.
• Proactively handle enquiriees and requests in person, via telephone, or email, in a timely and professional manner.
• Continually develop expertise in business operations and client knowledge to exceed service delivery standards.
• Utilize empowerment for problem resolution while enhancing the visitor and client experience.
• Maintain a commitment to service excellence, recognized through service STARs.

Minimum Requirements

• Proven front-of-house experience in a hospitality, corporate reception, or high-end guest services environment.
• Demonstrable 5-star customer service background with a track record of exceeding guest expectations and creating memorable experiences.
• Concierge experience with the ability to anticipate needs, provide local area knowledge, and deliver tailored assistance to diverse visitors.
• Strong interpersonal and communication skills with the ability to remain professional, warm, and welcoming when interacting with VIPs, clients, and visitors at all levels.

Job Details

Location: On-site – London, GBR

Job Tags: Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We are interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you are pursuing.

Candidate Privacy Statement

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and retain it only for as long as we need it for legitimate business or legal reasons, after which it will be deleted safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details, please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and/or overall selection process—you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.