Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Job Summary

The Ambassador is the primary on-site culinary and hospitality presence at a client site. This role manages day-to-day pantry operations and ensures employees and guests have a seamless, welcoming experience. The Ambassador serves as the main point of contact for pantry and food and beverage services while supporting the Community Manager and Experience team in delivering service excellence across the workplace.

Key Responsibilities

• Manage daily pantry operations, including stocking, inventory management, and replenishment of food, beverages, and snacks across all pantry locations.
• Partner with vendors to coordinate deliveries, quality standards, and restocking schedules; escalate service issues as needed.
• Monitor pantry equipment, including coffee machines, refrigerators, and dispensers, for cleanliness and functionality, and coordinate timely service calls.
• Maintain food safety and hygiene standards, including proper rotation of perishable items and disposal of expired products.
• Track pantry consumption and inventory levels, flag reorder needs, and provide usage data to the Experience team.
• Support catering setup and breakdown for internal meetings and events as needed.
• Serve as an on-site Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to pantry and workplace services.
• Build meaningful, lasting relationships with client employees and guests to deliver intuitive service.
• Monitor and maintain common-area readiness, including lobbies, collaboration spaces, and amenity areas.
• Support the Community Manager with programming logistics, event setup, and on-site activations.
• Communicate service disruptions, feedback, and operational needs to the Experience team.
• Identify potential risks and escalate them appropriately to help prevent security incidents and operational disruptions.

Qualifications

• One to three years of experience in hospitality, food service, pantry or culinary operations, or customer service. Prior experience with corporate pantry programs is a plus.
• Friendly, professional, and proactive service mindset.
• Strong communication skills and comfort engaging with a diverse employee and visitor population.
• Ability to manage a busy, fast-paced environment with composure.
• Proficiency in Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, and Outlook.
• High school diploma required; an associate or bachelor’s degree is preferred.

Work Authorization

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Compensation

Estimated compensation: $70,000–$80,000 USD per year.

This range is an estimate, and actual compensation may differ. Final compensation packages are determined by various considerations, including candidate qualifications, location, market conditions, and internal considerations.

Location

On-site – New York, NY

Benefits

JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through DailyPay

If this job description resonates with you, we encourage you to apply, even if you do not meet all the requirements. We are interested in getting to know you and what you bring to the table.

JLL is an Equal Opportunity Employer committed to providing reasonable accommodations to individuals with disabilities throughout the employment process.

Applications are accepted on an ongoing basis until a candidate is identified.