Customer Success Summer Intern

At Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels welcome, with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that understands complexity and responds to it. We decode risk to unlock opportunity, helping clients navigate uncertainty with clarity, speed, and confidence.

We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Applications for this position will be accepted from September 14 through September 25. We encourage interested candidates to apply early to ensure full consideration.

Skills and Competencies

• Strong analytical skills with the ability to interpret data and generate insights
• Ability to present high-level information as well as detailed demonstrations of products and services
• Excellent verbal and written communication and presentation skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to work independently and within a team environment, with focus and high attention to detail
• Familiarity with customer relationship management systems (e.g., Salesforce, Gainsight) is a plus, but not required
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency, including interest in responsible AI practices (e.g., risk management and ethical use)

Education

• Currently pursuing a degree in Business Administration, Finance, Marketing, Data Analytics, or a related field
• Graduation date: December 2027 – June 2029
• Must be available to work in a hybrid role in New York from June 7 – August 13

Responsibilities

You will gain hands-on experience in customer success strategies and operations.

• Contribute to improving customer satisfaction and retention rates
• Assist in onboarding new clients, ensuring a smooth transition and setup
• Help manage customer inquiries and issues, coordinating with the relevant teams
• Support the Customer Success team in creating and updating customer success plans and documentation
• Contribute to the analysis of customer data to identify trends, opportunities, and areas for improvement
• Support the team in developing and implementing strategies for customer retention and expansion
• Support the implementation of the Digital Customer Success strategy through personalized customer engagement at scale and other digital-led motions
• Participate in the development and delivery of customer training (events, webinars, or workshops) and educational materials

About the Team

Customer Success is critical to our short-term and long-term goals. We are successful when clients realize continued value from our solutions and services. This internship will play a pivotal role in supporting our Customer Success Management and Digital Engagement teams, enhancing customer experience, improving engagement, and contributing to operational efficiencies.

The internship provides an excellent opportunity to gain hands-on experience in Customer Success, Operations, and data analysis. In the team you will be joining, Customer Success Managers act as true customer advocates, empowering clients to achieve their desired outcomes when utilizing Moody’s Analytics solutions, taking a proactive and strategic approach to ensure both client and Moody’s Analytics benefit from the relationship.

Internship Program

Moody’s 10-week summer internship program is designed for hands-on learning, guided by Moody’s commitment to integrity, excellence, and insight. The program takes place each summer from June–August and positions are available for undergraduate and select graduate students. Internships are full-time, offering a comprehensive view of Moody’s business and culture and opportunities to build professional and technical skills, including networking, mentorship, leadership speaker series, and volunteering events. Interns complete project work determined by their team that has real impact.

For US-based roles only: the anticipated hiring hourly rate for this position is $35, depending on factors such as experience, education, level, skills, and location.