Institutional Client Service Analyst, EMEA

About Franklin Templeton

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward-thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting-edge strategies and deep insights to unlock opportunities for long-term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

Institutional Client Service EMEA

Institutional Client Service EMEA supports institutional investors across Europe, the Middle East and Africa through ongoing servicing and relationship support. The team partners closely with Sales, Investment, and Operational teams to deliver an exceptional client experience. This role is responsible for delivering high-quality day-to-day service, building trusted client relationships, and ensuring client needs are understood and addressed effectively. Joining the team offers exposure to international clients, investment products, and cross-functional collaboration, providing a strong foundation for developing a career within asset management and client services.

How you will add value

• Provide servicing support to Institutional Client Account Managers and institutional clients across EMEA.
• Coordinate routine client enquiries, requests, and lower-complexity client events.
• Support Institutional Client Account Managers with onboarding for new mandates and client transitions.
• Maintain accurate client records and audit trails.
• Support coordination of client meetings, materials, and follow-up actions.
• Support invoicing, reporting, and contractual processes.
• Prepare service metrics and performance dashboards.
• Assist with requests for proposals and due diligence activities.
• Collaborate with colleagues across business and support functions.
• Contribute to process improvements and team projects.
• Support regulatory, audit, and business continuity activities.
• Progressively take ownership of the day-to-day servicing of an assigned portfolio.

What will help you be successful in this role

Experience, Education & Certifications

• Experience in areas such as client service, onboarding, operations, and project coordination within Financial Services.
• Exposure to client-facing, analytical, or team-based environments.
• Interest in financial services and institutional investing.
• Asset management experience is advantageous but not essential.
• Willingness to travel when required.

Technical Skills

• Strong Microsoft Office skills, including Excel, PowerPoint, and Outlook.
• Experience using Customer Relationship Management (CRM) systems.
• Familiarity with Artificial Intelligence-enabled tools.
• Additional European language, particularly German or Italian, would be advantageous.

Soft Skills

• Excellent organisation and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage data accurately.
• Sound judgement and a proactive mindset.
• Collaborative and relationship-focused approach.
• Confidence to take ownership and escalate issues when needed.
• Curiosity and willingness to learn.

Work Schedule & Location

Hybrid working model, with 4 days per week in the office.

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