Customer Service Coordinator

Command Center Technician

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

The Command Center Tech will serve as a critical member of the facility operations team, acting as the central hub for system monitoring, emergency response, and customer service coordination. This role combines technical monitoring responsibilities with customer-facing interactions, requiring you to manage multiple systems, dispatch work orders efficiently, and maintain excellent service standards while representing JLL’s mission and values to internal and external stakeholders.

What your day-to-day looks like

Your daily activities include monitoring building systems and responding to automated alerts, processing incoming calls, emails, and web requests from various stakeholders, and dispatching work orders to operations teams. You’ll research information using available resources, complete data entry across multiple applications, and maintain productivity statistics. Additionally, you’ll identify priority issues for escalation, route calls to appropriate personnel, complete assigned callbacks, and monitor queue times to maximize efficiency.

Required Qualifications

• Computer proficiency with Microsoft Office Suite programs
• Strong organizational and time management abilities
• Excellent interpersonal skills with emphasis on customer service
• Superior business writing and verbal communication skills
• Ability to multitask effectively in a dynamic work environment
• Strong analytical and problem-solving capabilities
• Detail-oriented approach to work accuracy
• Ability to work both independently and as part of a team

Preferred Qualifications

• Associate’s or Bachelor’s degree preferred
• 2+ years of experience in facilities operations or a customer service center environment
• Familiarity with work order management systems and building automation platforms
• Experience with telephone systems and queue management
• Knowledge of facility management processes and emergency escalation procedures
• Background in technical support or operations coordination
• Understanding of JLL’s service delivery standards and methodologies

Position Details

• Compensation: $25/hour
• Schedule: Overnight shift with at least one weekend day required
• Location: On-site – Flushing, NY

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table.

Estimated Compensation

50,000.00 – 52,000.00 USD per year

Personalized Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay