Network Engineer

Network Engineer

The Network Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. This person will proactively work with senior members of the Managed Services practice to provide exceptional support for our managed client portfolio.

Responsibilities

• React and resolve cases submitted or automatically alerted by monitoring tools.
• Troubleshoot basic issues and provide solution options and recommendations.
• Perform minor software upgrades on network infrastructure.
• Conduct proactive performance assessments of clients’ network environments to identify optimization and improvement opportunities.
• Assist other team members in resolving cases within the scope of the individual’s skill set.
• Support information gathering and reporting to clients or Client Success Managers.
• Collaborate with senior engineers to escalate issues as needed.
• Develop, maintain, and update technical knowledge base articles.
• Interact with clients as needed through virtual meetings, phone calls, email, or messaging.
• Collaborate with peers across the Managed Services practice.
• Participate in an on-call rotation (after-hours/weekend work may be required).

Required Knowledge, Skills, and Abilities

• 1–3 years of experience in Cisco or other network-related environments.
• Ability and accountability to drive resolution to completion.
• Familiarity with Cisco networking equipment and technologies, including routers, switches, and firewalls.
• Strong problem-solving skills, attention to detail, and a sense of ownership.
• Experience working for an MSP.
• Advanced degree or relevant certifications in Information Technology (or a related field) is a plus.
• Has or is working toward entry-level certifications (e.g., CCNA, Azure Fundamentals).
• Experience navigating ticketing systems (e.g., ServiceNow).
• Experience using monitoring tools (e.g., LogicMonitor).

Benefits

• Collaborative, results-oriented team environment and a dynamic, positive workplace culture.
• Opportunity to work with large, sophisticated, and progressive clients throughout North America.
• Comprehensive benefits program, including:
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • Health/Dependent Care Flexible Spending
  • 401(k) Plan
  • Short-Term and Long-Term Disability Coverage
  • Generous Vacation and Flex Time Off Programs
  • Company Paid Holidays
  • Training and Development Opportunities