IT Support Technician - Nassau County

Computer Support Technician

NRI North America is seeking a qualified Computer Support Technician to join our professional services team providing onsite support at school districts in Nassau County. This is a full-time role onsite 5 days per week and requires travel between various sites throughout the day.

Responsibilities

• Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
• Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
• Set up and configure computers, peripherals, and software applications for new and existing users.
• Perform regular maintenance and updates on systems and software to ensure optimal performance and security.
• Maintain accurate records of support requests, resolutions, and inventory of IT assets.
• Update knowledge base articles for common issues.
• Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
• Provide training and support to users on new software and technologies.
• Work closely with other IT team members on projects, upgrades, and system improvements.

Required Knowledge, Skills, and Abilities

• Associate’s degree in information technology, computer science, or a related field.
• 1–3 years of experience in IT support or a related role.
• Strong understanding of computer systems, mobile devices, and other technology products.
• Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
• Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Industry certifications such as CompTIA A+ and ITIL (or similar) are preferred.

Benefits

You’ll work with a collaborative, results-oriented team in a dynamic and positive environment with opportunities to challenge your skills and make an impact. You’ll also work with large, sophisticated, and progressive clients throughout North America.

Comprehensive benefits include: $0 Healthcare option; company contribution to a Health Savings Account with enrollment in a qualifying plan; 401(k) plus company match; Professional Development funds; Flexible Time Off (FTO) plus 11 company holidays; 4 weeks Parental/Caregiver Leave; company-paid family building/fertility benefits through Progyny; Dental and Vision Insurance; and company-paid Life/AD&D, short-term and long-term disability insurance.