Customer Support Associate (Maternity Leave Cover)

Customer Support Associate (Maternity Leave Cover)

Contract period: ~September 2026 – July 2027

Job location: London

Salary: £35,000 – £40,000 GBP

Unfortunately, we are not able to offer visa sponsorship at this time.

About CreativeX

CreativeX is creating a new category of marketing. We work with leading marketers worldwide to build a new global standard for creative analytics. Our technology helps the world’s biggest and best-loved brands make effective, data-driven creative decisions using our AI-driven SaaS platform—and we do it at global scale.

About the Role

The Customer Experience team at CreativeX delivers a world-class client experience through strategic account management, innovative technical solutions, and timely, high-impact support. As a Customer Support Associate, you will provide hands-on, day-to-day technical support to our users, becoming a product expert and trusted partner.

We’re looking for someone who thrives in a fast-paced, high-growth environment—intellectually curious, proactive, and able to act with urgency when resolving client issues. You will play a key role in supporting our expanding client base while helping improve and scale our support operations.

What You’ll Be Doing

• Provide responsive, tactical support to users by resolving product queries via email or chat
• Become a subject-matter expert and owner of our platform and tools
• Triaging and escalating bugs, technical issues, and high-priority client concerns
• Surface client feedback to internal stakeholders to help inform product improvements
• Collaborate closely with cross-functional teams (Product Ops, Engineering, Client Success) to resolve support-related issues
• Contribute to support documentation and process improvements, including the development and implementation of agentic (AI) workflows
• Proactively identify opportunities to improve client experience and user education through operational insights

What We’re Looking For

• 1–3 years in a customer support or technical support role within a SaaS or tech-driven environment
• Experience supporting enterprise-level customers or working in high-volume support queues
• Demonstrated ability to operate with urgency and accountability
• Proven intellectual curiosity, proactive mindset, and strong problem-solving skills
• Comfortable navigating ambiguity and asking the right questions to reach resolution
• Excellent written and verbal communication skills, with the ability to distill complex issues into clear updates
• Familiarity with support and ticketing systems (e.g., Zendesk, Intercom, JIRA)
• Experience working at a Series A or B startup is a strong plus

At CreativeX, we encourage applicants of all backgrounds and identities to apply for roles that align with their interests and career trajectory. If you meet a majority of the qualifications above and see yourself in this role, we would love to see your application.

What We Offer

• Private Medical Insurance and Health Cash Plan (UK)
• Generous time off + bank holidays
• Education budget for individual learning or grouped with your team for joint learning
• Annual subscriptions to Calm and Headspace for mental wellbeing
• Monthly coaching with a trained professional to discuss career goals, relationships, and personal development
• Competitive salary and commission plan, including stock options
• 4-month full pay parenting leave for all employees who have been with the company for one (1) year
• Workplace pension scheme via a tax-efficient Salary Sacrifice arrangement

Equal Employment Opportunities

CreativeX provides equal employment opportunities for all applicants and employees.