Service Ambassador (Receptionist), Private Banking & Treasures Private Client

Business Function

DBS’ Private Banking offers a one-stop, full-service touch-point for total banking requirements, providing the highest level of personalised banking. With a team of dedicated, experienced investment advisors, we identify opportunities across various asset classes and employ the best strategies and product vehicles to meet each client’s needs. Through partnerships within the DBS network and with global institutions, we aim to build long-term relationships with Private Banking clients in Asia by delivering high-quality, timely, and extensive wealth management, investment, and financial solutions.

Service Ambassador

The Service Ambassador is responsible for providing professional front-of-house and administrative support services. This role serves as an important first point of contact for clients, visitors, and internal stakeholders, ensuring a high standard of service delivery and a positive client experience.

Key Responsibilities

• Customer Interface: Act as the primary point of contact for external customers by handling inquiries, requests, and complaints in a professional and customer-focused manner. Provide appropriate support and assistance to internal customers at all levels of the organization.
• Communication Handling: Manage email inquiries and incoming calls, ensuring prompt, courteous, and accurate responses. Handle all communications professionally and resolve queries effectively.
• Meeting Room Management: Manage meeting room reservations and setup arrangements. Coordinate with relevant stakeholders to ensure smooth scheduling, suitable equipment arrangement, and a comfortable meeting environment.
• Front-of-House Area Maintenance: Maintain the cleanliness, tidiness, and professional presentation of the front-of-house area. Conduct regular inspections of the space and decorations, arrange necessary maintenance, and coordinate with relevant parties for repairs or improvements.
• Tea and Refreshment Services: Coordinate with the tea lady to provide quality tea services to clients. Arrange light lunches and refreshments for internal meetings to ensure a pleasant and comfortable experience for participants.
• Service Excellence: Maintain excellent service standards and proactively identify opportunities to enhance service delivery and the client experience.
• Correspondence and Courier Management: Coordinate with the office assistant to manage incoming courier items, ensuring timely delivery, proper tracking, and appropriate handling of important documents.
• General Administrative Support: Perform administrative duties including procurement of pantry and office supplies, business card and name chop orders, payment processing, office and equipment repairs, key registry maintenance, data entry, and record updates.
• Ad-hoc Projects and Clerical Support: Support ad-hoc projects as assigned and provide clerical assistance to PB/TPC. Adapt quickly to changing priorities and work collaboratively to meet deadlines.

Requirements

• Good command of written and spoken English and Mandarin
• 2–3 years of relevant experience in a multinational corporation or private banking environment
• Tertiary education or above
• Proficiency in Microsoft Office applications, particularly Outlook and Excel
• Strong communication and interpersonal skills
• Strong multitasking and time management skills
• Ability to work independently and under pressure
• Professional telephone manner and a customer-first attitude
• Strong team spirit and willingness to collaborate
• Knowledge of general office administration practices

Job Details

• Location: The Center
• Job: COO Office/Business Mgt & Support
• Schedule: Regular
• Employee Status: Full time