Day Concierge - Belle Vue

Day Concierge

Location: Hampstead, London

Hours: 38.5 hours per week, 07:00–19:00 on a 4 days on / 4 days off rota

Package: £30,000 per annum + enhanced benefits & rewards

Basis: Permanent

About Pegasus Homes

Pegasus Homes Ltd is a vibrant, dynamic business that designs, builds, and creates high-quality homes, with a focus on independent later living. The portfolio includes around 1,100 homes across 40 communities, with developments designed to offer outstanding community living.

We have an exciting opportunity for a Day Concierge to be based at Belle Vue, a Hampstead development of luxurious homes with a pool, stretch studio, roof terrace, and residents’ lounge.

About the Role

As Day Concierge, you will be the face of the community, ensuring a seamless luxury experience for residents. You will balance high-end hospitality with rigorous site safety and operational compliance.

Key Responsibilities

• Act as the primary interface for residents, fostering a warm community atmosphere while conducting welfare checks and handling sensitive information with appropriate professional boundaries.
• Serve as an ambassador for the Hampstead area by providing bespoke recommendations for local amenities such as dining, arts, and transport.
• Lead on-site safety by conducting regular patrols, monitoring CCTV, managing secure access, and acting as the first responder for emergency situations.
• Monitor the building’s M&E (Mechanical & Electrical) systems and perform basic troubleshooting of apartment fixtures to help ensure the development runs seamlessly.
• Coordinate with sales, management, and contractors to ensure the exclusive guest suite and spa facilities are fully operational and maintained to 5-star standards.
• Induct and oversee on-site service providers, including housekeeping, landscaping, and maintenance teams.
• Maintain precise logs for health & safety compliance, maintenance reporting, and daily handovers.

Additional Information

• You will work on a 4 days on / 4 days off rota, with shifts between 07:00 and 19:00. There may be times where you are required to attend training or company-related events at site and/or other locations.
• The safety and wellbeing of residents are priorities for Pegasus Homes. This role is subject to an Enhanced DBS check (Pegasus Homes handles the application and cost).

About You

• Proven experience within a luxury residential property setting.
• Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality/property-related vocational qualifications.
• Strong written and verbal English communication skills to handle inquiries and administrative tasks accurately and professionally.
• Strong IT skills are essential; knowledge of Google Workspace is an advantage.
• Well presented and highly professional.
• Flexible and well organised, able to use initiative and remain calm under pressure.
• Knowledge of the local area and events, including restaurants, theatre, parkland, clubs, and societies (highly advantageous).
• Experience of working a similar shift pattern is desirable but not essential.

Invested in Your Wellbeing

Pegasus Homes believes effective work-life balance is supported across three key elements, and offers a comprehensive benefits package.

• Contributory pension with enhanced employer input, life assurance, a company discounts portal, and a refer-a-friend scheme.
• Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme.
• A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships.

Next Steps

Our hiring team personally reviews every application. If your profile is a match, the process typically includes a telephone screening and an online skills assessment. Successful completion of these stages is required for an invite to a final in-person interview.

• Re-applications: If you applied for this role in the last 6 months and were unsuccessful at the screening or assessment stage, we cannot consider a new application at this time.
• Inclusivity: We are committed to a fair process. Please let us know if you require any reasonable adjustments at any stage. We will keep you updated throughout your journey.

Equal Opportunities

Pegasus Homes is proud to be an equal opportunities employer. We are committed to a diverse and inclusive workplace and encourage applications from all sections of the community, regardless of background. All applicants must have the right to work in the UK.