Senior Customer Service Assistant / Customer Service Assistant, Singapore - Westgate (1-Year Contract)

About Us

CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. Headquartered and listed in Singapore in 2021, CLI had S$120 billion of funds under management as at 5 November 2025. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

Responsibilities

• Address shoppers’ enquiries, lost and found cases, and incidents promptly and professionally.
• Introduce CapitaLand’s enhanced customer service through digital solutions to shoppers, e.g. eGift-With-Purchase, CapitaStar app, eCapitaVoucher and Casey live chat.
• Be stationed at prominent locations around the mall to provide assistance and promote sign-ups via the CapitaStar app to shoppers proactively.
• Make periodic mall announcements based on the standard guidelines.
• Perform roving duties across common areas and retail spaces to ensure they are well maintained, flag issues or customer feedback to the relevant departments, and provide assistance to tenants.
• Regularly educate tenants on the CapitaStar loyalty programme ecosystem, eCapitaVoucher acceptance and other marketing matters.
• Promote the Excellent Service Award (EXSA) by identifying and recommending outstanding tenant staff.
• Plan and conduct regular briefing and product knowledge sessions with tenants, maintain a participation roster, and report session insights to the Centre Management Office (CMO) team.
• Support marketing functions including, but not limited to, documenting events, new store openings with photos, and gathering shoppers’ feedback where applicable.
• Check and maintain the condition of marketing materials, Point-of-Sale Machines (POSMs), and display panels.
• Exhibit excellent customer service skills in the course of duty.
• Manage duty rosters, email correspondence, and advertising space scheduling.
• Handle content updates for the mall’s website and digital directories.
• Perform administrative duties and any other task assigned by the immediate supervisor/management.

Requirements

• GCE ‘O’ Levels and above.
• Preferably 1 to 2 years of working experience in a similar capacity.
• A team player with a pleasant disposition; candidates familiar with mall operations or frontline retail/hospitality will be favourably considered.
• Excellent communication and interpersonal skills for customer and tenant interactions.
• Positive, service-oriented mindset with the ability to multitask and stay calm under pressure.
• Knowledge of a second language (Mandarin, Malay, Tamil, or other regional languages) is a plus, especially to assist tourists or senior shoppers.
• Required to work 6 days with rotating shifts, including weekends and Public Holidays.
• Comfortable using mobile applications to guide others on our mobile app platforms.

Benefits

• Comprehensive medical coverage.
• Training and development opportunities.
• Subsidised rates at Ascott serviced residences.
• Strong advocate of staff volunteerism.
• Wellness programmes.

Equal Opportunity

At CapitaLand, we advocate fair employment practices and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.