Operations Analyst, Reservation Product Operations

Job Overview

AWS Sales, Marketing, and Global Services (SMGS) drives revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team works with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with customers building mission-critical applications on AWS services.

The AWS Reservation Product Operations Team is seeking a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests.

We are looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and is passionate about accuracy.

Key Responsibilities

• Process and audit Reservation Product transactions, including cancellations, purchases, migrations, and modifications, while adhering to Legal, Security, and Compliance requirements.
• Occasionally act as an escalation point for Reservation Product requests and issues.
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions.
• Maintain a self-correcting mindset to identify and correct errors.
• Communicate effectively across all related channels to ensure transparency of process.
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems.

About the Team

Diverse Experiences: Amazon values diverse experiences. Candidates are encouraged to apply even if they do not meet all preferred qualifications and skills. If your career is just starting, has not followed a traditional path, or includes alternative experiences, we encourage you to apply.

Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. Customers trust AWS’s robust suite of products and services to power their businesses.

Work/Life Balance: AWS values work-life harmony and strives for flexibility as part of its working culture.

Inclusive Team Culture: AWS promotes learning and curiosity, supported by employee-led affinity groups and ongoing events and conferences.

Mentorship and Career Growth: AWS supports knowledge-sharing, mentorship, and other resources to help employees develop and grow.

Basic Qualifications

• Bachelor’s degree or equivalent in Business, Accounting, or a related field.
• Experience in business analysis and functional roles requiring quantitative, analytical, and organizational skills, including intermediate Excel skills (Pivot Tables, VLOOKUPs).
• Experience with Microsoft Excel, including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLOOKUP formulas.

Preferred Qualifications

• Experience navigating a knowledge base and following Standard Operating Procedures (SOPs).
• Experience performing data analysis and troubleshooting data integrity issues.
• Experience working with a queue of requests with Service Level Agreements (SLAs) and accuracy targets against Standard Operating Procedures (SOPs).