Banking Department - Banking Operation Customer Service Associate

Banking Operation Customer Service Associate

Location: New York, NY (US)

Category: Retail Banking

Position Type: Full-Time

Posting Date: 8/10/2026

Job ID: 2026-4497

Overview

The Banking Customer Service Associate promotes business for the Bank by delivering high-quality customer service to existing and potential customers.

Responsibilities

Customer Service, Reporting and Operational Support (80%)

• Assist customers with routine account-related requests, including opening, modifying, and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, and reviewing account transactions.
• Process special depository products and other related services.
• Collect customers’ identification documents in accordance with the Bank’s KYC policy.
• Maintain and enhance strong customer relationships by providing friendly and courteous, high-quality banking services.
• Cross-sell bank products and services based on customer needs in accordance with Bank policies and procedures.
• Research and resolve customer problems; act as a customer liaison between other bank departments when necessary.
• Prepare customer correspondence and handle any returned mailing.
• Prepare reports, including but not limited to 1099 reports, 1042s reports, W-8 Form update reports, CD pre-maturity notice reports, and Foreign Exchange Annual Statement reports.
• Input and maintain debit cards within the system.
• Handle daily operations for special depository products such as CDARS, ICS, School District Deposit, and other structural deposit services.
• Review and consolidate inactive accounts for processing abandoned property in accordance with Bank policies and procedures.
• Conduct internal account reconciliation.

Compliance (20%)

• Understand and support compliance with applicable regulatory guidelines, including the Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance.
• Send, process, and follow up on RFI.
• Identify and escalate compliance-related red flags or suspicious activities.
• Adhere to all department and banking policies and procedures to ensure business is conducted in strict compliance with relevant regulations and rules.

Qualifications

• Bachelor’s degree in business or a related field is required; master’s degree is preferred.
• 1–3 years of work experience in banking, preferably retail banking.
• Strong communication and multi-tasking skills.
• Ability to present a professional image at all times.
• Adequate knowledge of banking products and services.
• In-depth knowledge of banking operational procedures to perform duties accurately and efficiently.
• Bilingual capability in Mandarin is required.

Pay Range

Actual salary is commensurate with the candidate’s relevant years of experience, skillset, education, and other qualifications.

USD $42,000.00 - USD $90,000.00 /Yr.