IT Customer Service Representative - NYC

Customer Technical Support – Onsite (New York City)

THE WORK: Explore new opportunities to contribute actively and independently while developing expertise in customer technical support. You will participate in discussions and collaborate to deliver thoughtful solutions to work-related challenges, with the opportunity to make a meaningful impact.

Responsibilities

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
• Log requests and issues accurately and follow defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to production environments.

Work Location: Onsite at the company’s New York City office.

What You Will Need

• Minimum of 2 years of experience in customer technical support–related skills.
• Master proficiency in Customer Technical Support.
• Expert proficiency in Customer Satisfaction.
• High School Diploma or GED.

Bonus Points (If You Have)

• Advanced Quality Assurance (QA).
• Intermediate problem solving.
• Intermediate communication skills.
• Beginner conflict resolution.
• Intermediate analytical thinking.
• Bachelor’s degree in a relevant field of study.

Compensation and Benefits

Compensation: Compensation varies based on factors such as office location, role, skill set, and experience. For New York, the hourly salary range is $24.42 to $63.13.

Benefits: Market-competitive benefits including medical, dental, vision, life, and long-term disability coverage; a 401(k) plan; bonus opportunities; paid holidays; and paid time off.