Critical Environment Technician

Overview

As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help maintain the critical infrastructure that keeps our datacenters up and running. This may include performing basic monitoring and inspection, completing various maintenance activities, participating in equipment troubleshooting, enforcing safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will play a key role in delivering core infrastructure and foundational technologies for Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on the personal and professional development of employees and offers training, opportunities, Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure includes a global portfolio of more than 200 datacenters in 32 countries and millions of servers. This foundation is supported by subject matter experts who provide services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

Environmental sustainability and optimization are central to our datacenter design and operations. We continue to grow and evolve to meet changing business demands.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We collaborate with a growth mindset, innovate to empower others, and work together to realize shared goals—guided by respect, integrity, and accountability to create a culture of inclusion.

Responsibilities

• Perform assigned basic tasks (e.g., making rounds, recording building observations, taking measurements) with varying levels of supervision.
• Under varying levels of supervision, perform basic monitoring and inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), as well as buildings and grounds, to identify unsafe or abnormal conditions.
• Learn to operate all systems and equipment safely and professionally, and learn about the risks associated with these systems.
• Use the internal computerized maintenance management system (CMMS) to track equipment assets and complete work order requests for maintenance work.
• Safely assist in providing emergency monitoring and response to abnormal conditions with supervision, following emergency operating procedures (EOPs).
• Perform planned, predictive, and corrective maintenance activities as assigned, following methods of procedure (MOPs) and standard operating procedures (SOPs) under supervision where needed.
• Document tasks and issues found during maintenance and troubleshooting for follow-up as needed and escalate appropriately.
• Provide necessary escorts for third-party contractors, subcontractors, vendors, and service providers on site based on appropriate severity-level procedures.
• Understand, follow, and ensure safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks) and business processes and procedures to perform work safely, with quality and reliability, in accordance with applicable federal, state, local, and Microsoft requirements.
• Embody Microsoft’s culture and values.

Qualifications

Required Qualifications

• High School Diploma, GED, or equivalent.
• Ability to work shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and/or holidays.
• Ability to meet Microsoft, customer, and/or government security screening requirements for this role, including specialized security screenings.
• Microsoft Cloud Background Check: pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• This position requires verification of Singaporean Citizenship or PR due to citizenship-based legal restrictions applicable to the role; you will need to provide a valid passport to verify your Citizenship or PR.

Preferred Qualifications

• High School Diploma, GED, or equivalent AND 1+ year(s) technical services experience in high-availability assembly/manufacturing/critical infrastructure environments (e.g., data centers, oil and gas refineries, hospitals, pharmaceutical).
• OR an Associate’s Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education.
• OR equivalent experience.

Additional Information

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.