Full Time Branch Ambassador - NYC

Branch Ambassador (Full Time) - NYC

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We’re reimagining how people interact with their money by creating community hubs where technology meets human empathy.

As a Branch Ambassador, you are the heartbeat of our space. You don’t just process transactions—you embody a culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you create an exceptional, human-centric experience.

We’re looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You don’t wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

What You’ll Actually Do

• Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a “compliance-first” mindset to ensure all security, audit, BSA/AML, and federal regulatory standards are met.
• Digital Concierge: Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments to improve convenience and security.
• First-Line Consultant: Identify needs by actively listening. Uncover personal or business goals and pair clients with the right digital tools or banking solutions.
• Hospitality Lead: Greet customers and ensure no one feels like “just a number.” Balance the efficiency of a high-volume operation with warmth and community-focused partnership.

What You Bring

• A Hospitality Heart: A natural gift for making people feel welcome and heard.
• Tech Fluency: An early adopter of apps and digital tools who enjoys teaching others how to use them.
• Precision and Detail: Satisfaction in getting numbers right and following clear procedures.
• Adaptability: Enjoyment of a fluid workspace, moving from a cash drawer to a digital demo quickly.
• Curiosity: Interest in the “why” behind the “how” and continuous improvement of the customer journey.

Why Join Us?

This isn’t just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you can focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment and invest in your confidence, service mindset, and professional growth, with tools to help you show up effectively every day.

The Perks

We provide a comprehensive benefits package designed to support your journey. Whether you’re using education assistance to prepare for your next career move or taking advantage of mental and physical health resources, we invest in you as a whole person.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader region.
• Available to work a flexible schedule, including weekends; hours and days subject to change.
• Adapt to business-driven schedule adjustments (with reasonable notice provided for permanent schedule changes in accordance with state and local laws).
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time.
• Regular and consistent attendance.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

After You Apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, a recruiter will reach out to tell you more about the role and answer your questions.

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

Salary Information

New York, NY: $51,542 - $54,600 for Branch Ambassador

Additional Information

• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary offered will be reflected in the offer letter.