Technician, IT

Field Service Technician (Micron Technology)

Our vision is to transform how the world uses information to enrich life for all.

Join an inclusive team passionate about using expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities.

As a Field Service Technician at Micron Technology, you will successfully classify customer-reported problems through accurate use of sub-resolution, system, and keywords. You will meet specified timelines according to case priority, identify and monitor recurring problems for documentation and/or reporting to the Engineering group for resolution, and contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventative maintenance of personal computers and related systems.

Responsibilities

• Meet timelines according to priority:
  • Priority 1 – Contact the customer immediately and begin working on the problem as soon as possible.
  • Priority 2 – Contact the customer within 1 hour and begin working on the problem within 2 hours.
  • Priority 3 – Contact the customer within 12 hours and begin working on the problem within 24 hours.
• Provide detailed daily incident documentation to keep customers and co-workers abreast of incident status.
• Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library; read technical articles and entries about common fixes/bugs to stay current.
• Support uptime targets warranted by Security Operations by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
• Perform installations, upgrades, and backups of software and hardware applications.
• Troubleshoot software and hardware failures, and identify network problems when they relate to PCs.
• Provide high-level customer service.
• Work on a permanent day shift schedule (8:00am–5:30pm, Monday to Friday) and support alternative shift arrangements based on business needs.

Required Qualifications / Experience

• Diploma in Information Technology (IT).
• Prior experience is considered an advantage.

AI Responsibilities

• Integrate AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements.
• Contribute to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one’s scope of work.

About Micron Technology, Inc.

Micron is an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on customers, technology leadership, and manufacturing and operational excellence, Micron delivers a portfolio of high-performance DRAM, NAND, and NOR memory and storage products through its Micron® and Crucial® brands.

To learn more, please visit micron.com/careers.