Application Support (1 year contract)

Responsibilities

• Monitor and maintain application systems, including troubleshooting, bug fixing, and handling system queries.
• Perform daily business process jobs.
• Analyze issues in IT systems and provide timely solutions; gather and analyze new user requirements.
• Create functional specifications and technical documentation.
• Support system testing and upgrades with the regional team.
• Work closely with internal business and IT stakeholders and the regional team to ensure the deliverables above are properly completed.
• Provide timely status reporting and risk assessments to IT management.
• Provide production system support during non-office hours when needed.