Collections Specialist - Spanish Speaking

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet—from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love, and we support trusted journalism, quality entertainment, and creators worldwide.

What we do

The International Credit & Collections team supports revenue growth while mitigating risk and preventing bad debts. We are inclusive, forward-thinking professionals who collaborate with internal partners and work closely with international agencies and their brands.

We focus on results and continuous improvement through projects and agile solutions that enhance cash flow and manage stakeholders’ expectations.

What you’ll do

The Collections Specialist supports a fast-paced, goal-oriented collections department through collection calls and/or correspondence.

• Manage collections for assigned accounts by proactively contacting clients via telephone, email, and written correspondence to achieve collection targets.
• Issue statements and copy invoices to clients when requested.
• Maintain a strong understanding of the status of all accounts receivable for each customer, identifying potential issues that may prevent or delay payment for services.
• Build effective, cooperative relationships with internal and external customers, including weekly and monthly reporting to the Corporate Credit and Collections Manager.
• Work closely with the Associate Manager and Credit & Collections Manager, providing timely weekly updates.
• Proactively resolve issues within assigned accounts by partnering with other departments (including billing, revenue team, order management, business development, and account managers) as needed.
• Escalate to the management team when necessary to accelerate the collection process.
• Prepare and process payment proposals, manual payments, and customer refunds, ensuring approvals, uploads, and signatures are completed on time and in full.
• Maintain client receivable ledgers by processing account adjustments, small balance write-offs, customer reconciliations, and credit memos (after proper approval is obtained).
• Respond to audit queries in a timely manner.
• Support cash allocation by obtaining remittance advice to enable allocation of clients’ payments.
• Participate in team planning meetings.
• Meet defined department goals and activity metrics.
• Provide department cover when required.
• Attend customer visits when required.

Who you are

• 1–2 years of experience in a high-volume, high-pressure credit and collections role, preferably within the ad-tech, tech, and/or media industries.
• May be studying towards an NCM or CICM qualification.
• Experience working in a global collections team across different regions and currencies.
• Experience working with ERP systems, preferably Oracle Cloud.
• Previous debt management and collections software experience would be advantageous (e.g., FIS GetPaid).
• Strong interpersonal and communication skills, with the ability to build positive working relationships across teams and levels of the organization.
• Sound judgment, with the ability to prioritize and manage multiple responsibilities.
• Initiative-taking, with an analytical perspective and strong numerical skills.
• Ability to work effectively with a wide variety of partners to deliver exceptional, high-quality results.
• Ability to manage a busy workload with competing priorities.
• Personable, approachable, and hands-on, with a practical, can-do attitude and no ego.
• Strong customer service skills, including the ability to liaise across multiple international locations.
• Commitment to the company’s values: Openness, Grit, Agility, Vision, Generosity, and Full-Heartedness.