Platform Support Coordinator

Overview

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet—from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The scale of our platform brings unique technical challenges—from processing massive datasets in real time to building systems that operate reliably on a global scale. If you’re driven to solve meaningful challenges, we’d love to meet you.

We are hiring a Platform Support Coordinator who will collaborate with our Business Teams to ensure top-notch application support. We’re seeking someone enthusiastic about new technology who has the technical skills to succeed and a strong desire to learn. You’re a clear communicator, customer-focused, and enjoy solving technical problems. There is ample room for advancement within this role or elsewhere in the company.

What you'll do

• Provide support for application issues and ensure incidents within the platform or tools are addressed within established SLAs
• Own incidents, including escalating to other technical teams as needed
• Multi-task, manage, and resolve transactional application support requests
• Problem-solve and troubleshoot
• Execute Stored Procedures and query the database using SQL
• Maintain the company’s ticketing system; troubleshoot and resolve technical issues related to The Trade Desk’s trading platform
• Take initiative on tickets that can be resolved without Development Team assistance
• Contribute to the Knowledge Base by creating new articles and updating existing ones
• QA Testing and Validation
• Coordinate in-depth training on support-related tools and processes
• Provide light on-call/after-hours support

Who you are

• Bachelor’s Degree from a four-year university or relevant substitute experience
• 0–2 years of relevant work experience as a technical support representative in a small or medium-sized business
• Outstanding troubleshooting, analytical, and problem-solving abilities; ability to collaborate cross-functionally in a fast-paced environment
• Strong SQL and HTML experience
• Experience with Excel and MS Office, including pivot tables, charting, and handling large data sets is a plus
• General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
• Ability to troubleshoot platform-related items requiring independent judgment and decision-making
• No prior online advertising experience required, but experience or internships in online advertising or technology is encouraged
• Effective time management skills with the ability to prioritize and meet deadlines
• Advanced troubleshooting and problem-solving skills
• Outstanding written and verbal communication skills, including the ability to explain complex concepts to a non-technical audience

Compensation & Benefits

The base salary range for this role is $39,800 – $73,000 USD. The Trade Desk offers a competitive total compensation and benefits package, including stock-based compensation opportunities, variable incentives and commissions where applicable, comprehensive healthcare (medical, dental, and vision) for employees and dependents, retirement benefits with 401(k) matching, short and long-term disability coverage, life insurance, well-being benefits, tuition reimbursement eligibility, parental leave, sick time, vacation time, and paid holidays. Eligible employees may purchase The Trade Desk stock at a discount through the Employee Stock Purchase Plan.

For more information about benefits, please click here.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plans, vacation, tuition reimbursement, or parental leave.

Equal Opportunity & Accessibility

The Trade Desk is an Equal Opportunity Employer. We are committed to creating an inclusive hiring experience where everyone has the opportunity to thrive. To request accommodations or discuss accessibility needs, please contact accommodations@thetradedesk.com. Include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.